I purchased my phone on the second of February after my disability check arrived. The salesperson told me what a great phone the EmergeJ3 was, including her opinion it was the best phone for a guy cause men care less about picture quality.
She also sold me insurance on the phone telling me how if there were any problems with the phone I could have it replaced within 24 hours of talking to bright insurance, excluding weekends. I had the phone for five days, on the fifth day the problems started. I called the store of purchase, the referred me to Samsung warranty department@ #800-726-7864. The rep.
told me I had 14 days by law to take the phone back to boost and get the phone replaced. I called boost back@ 515-285-0096. The clerk told me boost sets its own return policies regardless of what Samsung tells the consumer. Sales clerk then tells me if I bring the damaged phone back she would replace it for an additional $25.00.
She also coaches me to call the insurance company, (bright star device protection)@ 844-534-3099 telling me to story to them about the issues I was having with my phone to insure they would send me a replacement phone. I immediately refused, asking her why would I have to lie to get the coverage I paid for, due to a defective phone. After speaking to the insurance rep., I was told the only thing covered by insurance was a cracked or broken screen! The cost of the screen was an additional $7.00 dollars monthly.
This is not what was told to me by the sales person, which her sales pitch was totally fraudulent. After talking to the insurance company, Samsung warranty department without any type of help, I called the sales clerk thinking the only recourse I could afford was to take the phone back and pay $25.00 as told to me by the sales clerk( Maggie) to get another phone. In doing so she told me she could only sell me a new phone. She lied yet again!!
Keep in mind my original purchase came to $233.00 dollars for two phones, minutes for each phone, and insurance for both phones. I'm disabled, this was a lot of money for me, not to mention being without a phone. Boost mobile is selling fraudulently to people misleading them as well as selling them insurance that isn't worth buying! They need to be held responsible for their actions.
Samsung and Bright Star Protection needs to be held responsible.
I will make sure they are reported for there lack of customer service, as well as there fraudulent practices. Stay clear of Boost mobile!!!
Product or Service Mentioned: Samsung Electronics Galaxy J3 Emerge Cell Phone.
Reason of review: Warranty issue.