I bought a phone using part of my tax check. It was a ok phone and it used Boost Mobile Service. I had no problem with either. In May, my phone stopped working, it happens. I contacted Boost Mobile by E-mail because my phone wasn't working and told them to discontinue taking money from my debit card, May 5th 2015. I put into the E-mail all the information that they needed to know to stop service. I put my phone number, my pin, my ss number and debit card number.
In Sept I noticed they were still taking money from my card. I went to the nearest Boost Mobile store in Benton Harbor Michigan. I told them my problem, and they made a call to corp. I stood there for over a half a hour while we waited for a agent to come on the line. The man working the store was a good guy and very patient.
The corp agent came on the line, I told him the circumstance. He said they didn't stop the payment taking because they left a message on my home number. He said they did have notes on my account that I wanted to discontinue my service on May 5th but because I didn't get back to them on my HOME NUMBER they didn't sop it. I asked the clerk who had my account pulled up what number did they have for my home number. He said 000-000-0000, I asked the Corp Agent on the phone, how did you leave a message on a phone that is all 0s. He couldn't explain it. He put in a request for return of funds. I was given my last payment of 48.00 back to my debit card. Boost Mobile has stolen money from me from May 5th 2015 till Sept 5 2015. This is a result of credit card fraud. If you look at my phone records i didnt use this phone after the email, cause it was broke. Then you took money from my debit card for 4 months knowing that there was notes to stop using my debit card. and you excuse is i didn't return the voice mail you left me on 000-000-0000. My Phone number was 269-369-4910. Boost Mobile owes me 196.00. Im going to get my money returned to me. This is stealing from me.
2874 Washington Ave
St Joseph MI
My phone number is 269-338-9188
Product or Service Mentioned: Boost Mobile Phone Service.
Reason of review: Problems with payment.
Monetary Loss: $200.
Preferred solution: Full refund.
I didn't like: Overcharged.