I hear ya!!!!! My Kyocera hydro (water proof to 1m for up to 1 hour submerged) just got soaked in my pocket by a sprinkler at work on Friday....no problem it's waterproof right!!!!!
Well today it started acting up....and screen is unreadable....was told twice now my options are I pay $29.95 shipping PLUSSSSSSSS a holding charge of $118 on my debit card to see if it's a defective unit and yes I would have a replacement coming BUTTTTT I'm still paying MORE THAN THE PHONE IS WORTH!!!!! (I can buy a new one for $49 at Boost store) orrrrrrrr I can send it to them for 7-10 business days (and I'm without a phone) to decide if it's repairable....are they DUMB???!!!??????? IF I HAD ANOTHER PHONE WHY WOULD I BOTHER??!!????? I'M SO OVER IT!!!!!
I love not having a contract but for sure I am being left to hang out and dry here in this instance.
And they said find a Boost loner store.....haven't found one yet! So disappointing!!!!
Product or Service Mentioned: Boost Mobile Cell Phone Replacement.
Reason of review: Poor customer service.