Boost Mobile
Reviews and Complaints

I bought a Boost Mobile phone; it had no sim card. They had to send me a sim card, so I had to pay for another month at ATT in order to port the number over.

I have been on the phone for 2 hours trying to activate the new phone, but still have not succeeded. It says to put in a pin - I don't have a pin, I don't want a pin, but Tech Support says I cannot bypass the pin, it's for my own safety. I've been waiting for 2 hours on the phone, only for them to tell me now I have to perform a factory reset. I had Boost before; since they are owned by other people, I thought I'd give them a try.

They are just as bad as they were before.

I still haven't got my phone activated and no one seems to know why, so if my number is ported over, I will be stuck with a phone I can't use since I don't have a pin, never have had a pin, and don't want one. I'm being told that's my only option.

Boost Mobile will not give me PUK code to unlocked phone that I accidentally locked myself out of by trying to create a SIM lock code. Ive called costumer service multiple times.

Went to the store where phone was last upgraded in April 2022. Can not pass security Qs 5 days ago when this happened. This in because at the target store in California where we purchased our prepaid phone and SIM card in 2007 & later signed up online did not need this information. Name on phone acct is A Girl, caller I'd safety, my girlfriend was principal user until she passed away.

I have very little personal info in your user registration to prove its me the PayPal debit card to pay the $46.91 on 11/01/2024 is in my name. I have the password to retrieve voicemails. Access the above email connected to the account.

I have the Login pin/password to the Boost APP, I do not have a working phone right now, Im porting this number to another service provider to pressure Boost to release my acct. Boost Acct email is also same Regisd here

B&B Wireless

4606 Memorial Drive

Decatur, GA

678-932-****

This complaint against this Boost third party representing Boost's policies committed an intentional and deceptive violation to induce the sale of a pair of iPhone 15 EarPods while knowing that the phone is an iPhone 11. Once the deception was discovered while still in the Boost store, the Boost merchant refused to refund the money.

Instead, the merchant indicated the EarPods should be gifted.

There is the understanding from Boost customer service that a purchases are refundable within 7 days of purchase.

Please let me know to whom attention should the federal/state and Boost violations be directed. Ignoring my request does not provide a suitable resolution.

Thank you for your immediate attention to this matter to address this concern that potentially open the door to the discovery of the merchant's faulty business practices.

Best

B&B Wireless

4606 Memorial Drive

Decatur, GA

404-508-****

This complaint against this Boost third party representing Boost's policies committed an intentional and deceptive violation to induce the sale of a pair of iPhone 15 EarPods while knowing that the phone is an iPhone 11. Once the deception was discovered while still in the Boost store, the Boost merchant refused to refund the money.

Instead, the merchant indicated the EarPods should be gifted.

There is the understanding from Boost customer service that a purchases are refundable within 7 days of purchase.

Please let me know to whom attention should the federal/state and Boost violations be directed. Ignoring my request does not provide a suitable resolution.

Thank you for your immediate attention to this matter to address this concern that potentially open the door to the discovery of the merchant's faulty business practices.

Best

Don't DI was tricked into switching my wireless Internet from metro to boost except I told the guy I didn't want to go through Xfinity and I needed wireless Internet and after paying over $500 for two phones and activation and switching from metro after 15vyears I asked if he was going to throwing a phone case for my flip and he said he would give me two free cases. One for each new phone.

Then I asked if that included protective screen and he said he couldn't give that to me but he would only charge me $5.00 so I agreed. After getting home I looked at my receipt he charged me $24.99 per phone case PLUS $19.99 for the protective screen. PLUS, After trying to set my Internet up, it turns out I have to go through Xfinity and it's wired and I have to pay another $100 for Xfinity to send a tech out to hook up coax cable. WHAT KIND OF CIRCUS CLOWNS ARE RUNNING BoostMobile.

Still I have no internet, stuck with the Xfinity box I paid for and I can't use the prepaid 30 days I paid for. Boost sales guy said he won't refund me. You guys suck worse than ANY PHONE PROVIDER. THIS IS MY FIRST AND LAST MONTH BEING A BOOST CUSTOMER.

CHANGING SERVICE PROVIDERS AT THE END OF MY 30 DAYS IM DISGUSTED. I WAS ORIGINALLY QUOTED ON THE PHONE $350 FOR MY SERVICES, PHONES, ACTIVATION, SIM CARDS INCLUDING THE INTERNET. THEIFS.

ALI WAS HIS NAME AND KARMAS A DEPORTATION AWAY. CROOKS