Boost Mobile

I called Boost Mobile on April 16, 2026, because a Boost-branded phone I bought at Walmart will not connect and appears carrier-locked. The agent collected my IMEI and submitted an unlock request but did not provide a written case ID.

The issue remains unresolved because I either cannot find the Boost SIM or the phone remains locked. I am requesting written confirmation of the unlock status, a case ID, and an estimated completion date. Evidence I will provide if requested: receipt/box showing IMEI, date of purchase, photos of device, and the IMEI. Please respond with the case ID and expected resolution timeline.

When I purchased the phone, I had no idea the phone would not receive a Boost signal. Because of my son's location, the phone has never been activated as Boost Mobile could not be contacted from my son's location. No one wants a phone that cannot be used at home. I cannot return the phone nor use it with Boost.

I have had Boost Mobile service where I live. The phone had no SIM card; I had to purchase one. Boost lost no money on this phone as it is 100% paid off.

I doubt I will ever use Boost again nor recommend them to anyone. I have had this phone for over 6 months and cannot use it with any provider, so it is just money wasted thanks to Boost Mobile.

I discontinued my services with another company and signed up, paid in advance, with Boost Mobile for cell service. I also took advantage of their "Door to Store" Cellular Phone service, giving up my Android phone, and purchased a new iPhone 17 Pro Max!

I also signed up and paid the shipping for a Starlink Satellite service! That was all on 2/2/26. I had a Boost Tech come to my house on 2/3/26 "Lawrence," and he used a Dish that was already on the mobile property that I rent, moved it way out in the middle of my back yard, and ran about 50 feet of cable over and around my yard! Now I won't be able to have my yard mowed without cutting the cable.

By the way, I am 83 years old, a Disabled Veteran, and basically confined to my rental house! On or about 2/4/26, another Boost Technician came to my house (I forget his name), he was supposed to bring my new phone, a iPhone 17 Pro Max, and show me how to use it,

transitioning from my Android Phone (Samsung S25 Ultra) to the Boost iPhone. When he arrived, he told me that he did not have the iPhone, and that the phone was at the Federal Express Store in Durham, NC. I live in Roxboro, NC, about 30 miles one way.

That in itself was a major customer service issue. The Boost Tech said he didn't mind driving to Durham, NC, to pick up the phone and come back to my house! Three hours later the Tech returned to my house, with the phone in an open box, gave it to me, and told me he was not able to stay and show me how it operated! I was previously told by the Original Boost Sales Person (NFI) that ALL BOOST TECH'S knew how to operate and instruct in the operation and conversion from Android to iPhone, as well as setting up Boost Mobile Internet, Dish TV Services and installing Starlink Satellite Internet services!

THAT APPARENTLY IS AN OUTRIGHT LIE! So from on or about 2/4/26, I have been without all of the services that I paid for and was promised, and my multiple, multiple phone calls to every BOOST/DISH Phone number I could find have not been answered! I did speak to several divisions of Boost, and I ALWAYS GET SOMEONE I CAN'T UNDERSTAND BECAUSE THEY DO NOT SPEAK AMERICAN ENGLISH! None of the persons I spoke to know "ANYTHING THAT I TRY TO EXPLAIN TO THEM, AND THEY REFER ME TO ANOTHER BOOST DEPARTMENT, WITH THE VERY SAME RESULTS!" I thought the company went out of business!!!

Since I have conned Spectrum, my former Internet provider, and since I am still paying them too, I am able to get some communication on my iPhone, but I still don't have an Apple Account! I can't get the local Tech Supervisor Mr. Green to answer his phone, nor can I get "Lawrence," my 1st Tech, to answer his phone either! I tried to call your "Activations" Department, which is the same number for your "Customer (NO) Service, and I spoke to Barrett, a nice man, but he had no help for me either!

WHAT KIND OF SCREWED-UP COMPANY ARE YOU RUNNING? I have already paid for services that I am not getting, and NO ONE IN YOUR COMPANY GIVES A DAMN! I WOULD LOVE TO TALK TO ONE OF YOUR FOUNDERS! With this kind of service and using most of your contact employees who don't speak American English (you know the native and national language of the United States of America), you will surely continue to have MAJOR ISSUES!

If I don't get immediate response, and I mean immediate response, I will dispute all charges to your BOOST Company and go back to SPECTRUM, and American Company with American Employees!

Thank You

Russell W. Thomas, 437 City Lake Road, Roxboro, NC 27574, phone # 336-503-****, or my Caption Call Phone #336-900-****, email; rwthomas1124 @***.com

My cell phone has been stolen for a week. I can't get a hold of customer service.

I can't verify the security question because the phone is stolen, so I can't find the phone. Some guy has got it, so I need to get my phone shut off, but y'all can't get past the little security part. I need that because it has legal documents on it. My court cases are on there, and my witness statements are on there.

You have to put somebody's life in jail for you besides mine because you won't close up the account. So now the phone number is 423-796-****, and the email address that's on there is ayfamw@***.com.

Hello, I am really upset. I want my 11 dollars refunded to my card that I used to pay.

My name is Derik Johnson and I was trying to transfer my number over to a plan with boost 317-341-**** is the number. I initially got on the boost mobile web site and looked at plans and picked one and that led me to confirming compatibility with my iPhone and boost and so I went through all of that process and then got a notification with a green check mark telling me great news everything is compatible and ready to go with a purchase of a plan of my choice that suits me best. I went with the cheapest one which was what attracted me to boost for starters because I have been financially strapped after being nearly killed in a bad car accident. I purchased the plan and got the emails as I was expecting and after getting the email to set up service I punch in my order number and my IMEI which is the same one I put in when it told me I was cleared for service with boost and I get a prompt back telling me that I have a phone that is not elligble for services with boost.

SO you guys suckered me in to buying the plan and. now here I sit recovering from a car accident that nearly killed me, financially dead, and possessing a phone with no service because I don't have the money I was using to buy a trial plan or a cheap starter plan. Please refund my money. My email that I used to sign up is either derikjohnson70@***.com OR xcited2dliverdjohnson@***.com My address is 2451 S.

Audubon Road Indianapolis IN 46203 and I was trying to port my old number from cricket wireless to boost and that number is 317-341-****. I have since found a alternative route but I need my money refunded beings this is a issue of being completely mislead and misinforme