Today is April 23rd. On April 21st I called customer support and had them switch me from the $35 plan to the new $25 unlimited plan that's being offered. My $35 plan ended for the month on April 22nd, which was yesterday. I was told that when my$35 plan ends, the new plan will start immediately. Yesterday came and went and although I can still make phone calls and text, my data was never reset. I already lost a full day of work yesterday because I need internet while I'm doing deliveries and now today I still have no internet either. I spoke to 4 different representatives this morning. All but the last person I spoke to gave me false information to rush me off the phone because they didn't know how to fix the problem. The last guy I spoke to told me I'm going to have to wait another day. I asked if I could at the very least get a $5 credit so I can add 1 GB of data to hold me over until tomorrow. He told me they don't have the ability to do that, nor do they have the ability to "reset" the new plan for me so it could take effect immediately... Which is funny because that's exactly what the reps before him told me that they did- The first lady told me she reset my automatic payments and my new plan should start in a few minutes, and of course it didn't. The second guy told me he reset the plan for me and it would take about an hour, which of course that didn't either. Even though the last guy told me there was really nothing for me to do except wait, and although that's not what I wanted to hear, I appreciate him the most for being honest with me. If I ran the company I would fire those other 2 representatives. You don't say what the person wants to hear to get them off the phone. If I hadn't called again I would have lost another day of work today. I already lost a few hours this morning, but once again I'm spending more money on data to get me through the day when I've already paid for the month for my new plan that's supposed to have started yesterday. It even shows yesterday's date on my app, but the data was never reset from the old plan. In an attempt to save $10 a month, it already cost me $300 in missed work. So let's do the math- by trying to save $10 every month and losing $300, it will take 30 months to recoup that money. Some deal I got. And the fact that you're representatives don't even have the ability to give me one lousy gigabyte of data to hold me over for 24 hours is absolutely insane. This is the new system that's supposed to be so great?? I am so disgusted with Boost Mobile right now. I will be shopping around for a new plan and I'm sure I'll find one comparable or cheaper. And when I do, I'll bring my family and all of their plans with me. I don't know how you guys could even make this up to me, but this is your one and only chance. I'm sure nobody really cares because I'm just one person in a sea of money that you guys make every single day, so if I never heard back I would not be surprised. I'm curious to see though if there is anybody out there that cares. So try to make it up to me or don't, it really doesn't matter. But I am loyal to people that treat me right, so yes - I could probably be persuaded to stay with you guys but it would take more than a small gesture. I guess we'll see- the ball is in your court. User's recommendation: If you absolutely HAVE TO use Boost Mobile, never call customer service to make any changes to your account. Do everything on your own via the app or website. Leave no room for error. THEY are the ones that screw things up. If you look in the photo that I uploaded, you will see that my old plan ended yesterday, the new plan should have started, it's paid for already, but it's showing that my next billing cycle starts tomorrow, which leaves me 2 days with no internet. Unbelievable