Boost Mobile

I was given an offer for $25/month for a line with "unlimited data (30gigs of 4g or 5g) unlimited text and call and 30gigs of hotspot if I enrolled in auto-pay and 2nd line for $9.99/month with 10gigs of data (4g or 5g) unlimited text and talk and 10gigs of Hotspot, and that the 1st month would be 50% off, so I paid for it on March 8th/'23 and when I got my 2 sim cards in the mail after a few days I tried activating them online because the customer service line was off for a few days going through an update or something like that..When I tried activating the sim cards I also tried changing the phone number to the line 1 to an old phone number that I used to have also through Boost and give the number my former number to line 2, and now I know that that was the root of my current problem...After the whole process I restarted the phones but they weren't working; so I called Boost but customer service wasn't working even after a little over a week so I had to keep waiting without a working phone..When customer service came back the lady trying to solve my issue seemed to not know much English and I also thought that most likely I didn't know her language either so after over an hour the phones were still not working...I called back a couple days later to get someone with the same language barrier who also couldn't fix my problem..On my 3rd attempt I got someone who i could communicate with, who ordered a replacement sim card only if i paid the same 50% off the 1st line, whom promised me that it would get refunded back as credit to my account..After a few days I received a replacement for the line 1 sim card and called Boost right away anxious to finally have a working phone because without a line 1 i couldn't have a working line 2 about half a month after the day I initially paid for the deal that I received an ad for in my email of which I called to pay for and ask details about to which I was promised the 1st month would be 50% off $25 for the 1st line and $10 for the 2nd line, and this time the agent seemed to finally correct the issue because both phones were now working...Today, after just a couple weeks my 2nd line was shut off for non-payment and remembering i had credit in my account i bought a prepaid Boost card for the difference owed, but when I tried inputting the card online I didn't let me so i called *add (*233) which transferred me to an agent who after over an hour phone call i figured that instead of being honored the deal i was promised the prior agent just opened a separate account with the same number and same plan i had prior to all this with the line 1 number, assigned the number i unsuccessfully tried changing to to the line 1 of another account and a new number as line 2 of the number that didn't work, on a separate account and the initial number kept the prior deal of $20/month which I wanted to drop all along and which I didn't know about until I had to re-Boost today and that I lost the 2 weeks of service i spent waiting on the sim cards, waiting on customer service to work again, waiting for a competent agent and waiting for a replacement sim card...So, now i have the initial $20 plan on the original number and on a separate account i have the only other working number as line 2 for a line 1 of a number that never worked and was never awarded the deal that enticed me into changing my initial monthly plan and lost 2 weeks of service and I'm already being charged for the 2nd month after only 2 weeks of actual working service

Today is April 23rd. On April 21st I called customer support and had them switch me from the $35 plan to the new $25 unlimited plan that's being offered. My $35 plan ended for the month on April 22nd, which was yesterday. I was told that when my$35 plan ends, the new plan will start immediately. Yesterday came and went and although I can still make phone calls and text, my data was never reset. I already lost a full day of work yesterday because I need internet while I'm doing deliveries and now today I still have no internet either. I spoke to 4 different representatives this morning. All but the last person I spoke to gave me false information to rush me off the phone because they didn't know how to fix the problem. The last guy I spoke to told me I'm going to have to wait another day. I asked if I could at the very least get a $5 credit so I can add 1 GB of data to hold me over until tomorrow. He told me they don't have the ability to do that, nor do they have the ability to "reset" the new plan for me so it could take effect immediately... Which is funny because that's exactly what the reps before him told me that they did- The first lady told me she reset my automatic payments and my new plan should start in a few minutes, and of course it didn't. The second guy told me he reset the plan for me and it would take about an hour, which of course that didn't either. Even though the last guy told me there was really nothing for me to do except wait, and although that's not what I wanted to hear, I appreciate him the most for being honest with me. If I ran the company I would fire those other 2 representatives. You don't say what the person wants to hear to get them off the phone. If I hadn't called again I would have lost another day of work today. I already lost a few hours this morning, but once again I'm spending more money on data to get me through the day when I've already paid for the month for my new plan that's supposed to have started yesterday. It even shows yesterday's date on my app, but the data was never reset from the old plan. In an attempt to save $10 a month, it already cost me $300 in missed work. So let's do the math- by trying to save $10 every month and losing $300, it will take 30 months to recoup that money. Some deal I got. And the fact that you're representatives don't even have the ability to give me one lousy gigabyte of data to hold me over for 24 hours is absolutely insane. This is the new system that's supposed to be so great?? I am so disgusted with Boost Mobile right now. I will be shopping around for a new plan and I'm sure I'll find one comparable or cheaper. And when I do, I'll bring my family and all of their plans with me. I don't know how you guys could even make this up to me, but this is your one and only chance. I'm sure nobody really cares because I'm just one person in a sea of money that you guys make every single day, so if I never heard back I would not be surprised. I'm curious to see though if there is anybody out there that cares. So try to make it up to me or don't, it really doesn't matter. But I am loyal to people that treat me right, so yes - I could probably be persuaded to stay with you guys but it would take more than a small gesture. I guess we'll see- the ball is in your court. User's recommendation: If you absolutely HAVE TO use Boost Mobile, never call customer service to make any changes to your account. Do everything on your own via the app or website. Leave no room for error. THEY are the ones that screw things up. If you look in the photo that I uploaded, you will see that my old plan ended yesterday, the new plan should have started, it's paid for already, but it's showing that my next billing cycle starts tomorrow, which leaves me 2 days with no internet. Unbelievable

I've been having issues keeping a network connection for months. They upgrade the system and didn't send out a notice. I'm sick mod paying money for lousy cell and customer service. My network was reset and still didn't solve my issues. Boost is trying to make money by having to buy a new Sim in order for your service to work. The upgrade should've included a similar for customers. It's $25 for a new sim. I call BS. The rep at a woodlands tx store said I needed to pay another $87 in order to get the new network service and I had just pd my bill about 5 days prior to visiting that store. Existing customers shouldn't have to pay more money. To me, it's robbery. I was literally on the phone with a rep from boost and she kept telling that's the only way to get my service fixed and my service was locked or something like that. So boost is basically forcing their customers to buy a new sim cards. I asked for a manager lady told me it wasn't one on the floor then put me on hold for about 10 min then comes back on to tell me it will 10 mins. I said ok about 2 mins later I lost the call. The outsourcing is sad because half the time you can't understand the rep and they don't understand what you are saying. Boost is by far the absolute worst cell service I've ever had. I'll never recommend them. The corporate office must be even worse they won't even give a number to contact them. The lady rep said they aren't allowed to give it out. Online, all I see is an address. This company truly suck and don't give dn about their customers. If anyone has or knows how to her the corporate office please post it. User's recommendation: Find another carrier