Boost Mobile Reviews

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My Nightmare Experience With Boost Mobile Since my iPhone was getting old and limited in space, I decided it was about time to bite the bullet and purchase a new phone. When I needed a new phone, I usually purchased one from my carrier. It was easier that way and if I...
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18 comments
#1990930

purchased new phone at walmart wanted to switch new carrier an told new phone locked for a year !!!!

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ID
#1931042 Review #1931042 is a subjective opinion of poster.
Service
Boost Mobile Customer Care
Cons
  • Read my review
Preferred solution
Full refund
New Reviewer

No results for my problem

trying to activate a replacement phone to no avail kept sending me around the web and back with no results without paying another fee

User's recommendation: go to verizon.

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ID
#3004419 Review #3004419 is a subjective opinion of poster.
Pros
  • Close to me
Cons
  • Customer service sucks
Preferred solution
my phone turned on
New Reviewer

Activate phone

Need help from real person to activate my boost mobile and activate my boost mobile phone,ty and i really appericate the help
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ID
#3002487 Review #3002487 is a subjective opinion of poster.
Location
Livingston, New Jersey

Roaming

Roaming old phone still not working properly, and damaged unusable phone wiko ride 2 let it charge for 2 days when I received it light was Green turned it on it just flashed the logo then shut off will not charge I have not even activated the phone it's garbage

User's recommendation: Keep your options open.

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ID
#3002332 Review #3002332 is a subjective opinion of poster.
Location
Newport, Tennessee

Roaming

Yeah and new phone I purchased will ride 2 thru online boost app is malfunctioning charged it 2 days turned it on just flashed it's logo and turned off. Won't charge never even activated it. As for the roaming phone, worked a bit yesterday, that's all. 11 days able to use it few times. Couldn't even read my son in college

User's recommendation: Look else where. Downgraded slot and have been a customer 10+years.

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ID
#3002325 Review #3002325 is a subjective opinion of poster.
Location
Newport, Tennessee

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Overseas and unable to recharge boost mobile

Hi I am currently living overseas in the Philippines but would like to keep my mobile number active 047652**** however i can not mange to recharge no matter how i try I have read and tried all the methods indicated on your website but to no avail can you help
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ID
#2998464 Review #2998464 is a subjective opinion of poster.
Location
Cagayan De Oro, Northern Mindanao

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Verified Reviewer
New Reviewer

CAN'T GET MY ACCOUNT NUMBER JUMPING THROUGH HOOPS

Update by user Oct 21, 2021

JUST POSTED TODAY 10/21/21

Original review posted by user Oct 21, 2021
MY LG K22 PHONE DIED 3 MONTHS AFTER I BOUGHT IT, BLACK SCREEN, NOTHING WORKS! I CALLED ASKED FOR A REFUND, WAS TOLD NO BECAUSE IT WAS THREE MONTHS OLD, I NEED TO SEND IT TO LG, THE PHONE NUMBER THEY GAVE WAS INCORRECT (MEDICARE, NOT LG) I GOT ANOTHER PHONE ELSEWHERE AND NEEDED MY ACCOUNT NUMBER SO I COULD IMPORT MY PHONE NUMBER, I HAVE GOTTEN NOTHING BUT THE RUN AROUND. THEY HAVE NO PROBLEM TAKING MY PAYMENT BUT GETTING MY ACCOUNT NUMBER IS IMPOSSIBLE! THEY KEEP SAYING THEY NEED TO CALL ME, I CAN'T ANSWER BECAUSE THE PHONE IS DEAD!!!

User's recommendation: STAY AWAY FROM BOOST.

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ID
#2994642 Review #2994642 is a subjective opinion of poster.
Pros
  • Cheap service no contract
Cons
  • Get the run around no help
  • Get the run around
Loss
$145
Preferred solution
Full refund
Here was my customer service experience reply to Boost Mobile: I bought a renewed iPhone 8 online that arrived defective and they did everything they could not to replace the defective phone with another one. I Went through there likewize phone insurance program and...
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ID
#2989835 Review #2989835 is a subjective opinion of poster.
Location
Columbus, Ohio
I broke my phone I couldnt see my screen so I couldnt get my passcode cause I didnt remember it I called boost customer care and I gave them all the information that I had about my phone that no one else could know they lied to me saying that they need all this...
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ID
#2987718 Review #2987718 is a subjective opinion of poster.
Pros
  • I like their service
Cons
  • Really awful resolution of problem
Loss
$485
Preferred solution
A price reduction from the time I couldn’t use my phone because of the pin
New Reviewer

I need my account number

I am responding from pissed customer and am only asking for my account # I was on autopay. I have tried going to the store, customer service ,and Istill don't have the account#.I am not asking for anything I feel is not attainable. My Phone stopped working and got no help in store from your representatives. I would greatly appreciate your help.
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ID
#2985194 Review #2985194 is a subjective opinion of poster.
Location
Warren, Ohio
Pros
  • You can easily waste money if you have it to waste
Cons
  • Store reps rude and unhelpful
Loss
$50
Preferred solution
My account #
New Reviewer

Ive been dealing with this lost or tsolen phone now for months they say I've committed some sort of fraud instead of holding there end of the contract up

never received the replacment phone for the phone that they sent that was not compatible with there system this is so confusing and it become this way because of boost now they say I'm committing fraud ?

User's recommendation: Don't deal with boost is the simplest recommendation I can give.

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ID
#2985039 Review #2985039 is a subjective opinion of poster.
Pros
  • Simple to pay bill prices
Cons
  • Poor customer support
  • Customer service sucks to put it simply
  • Unethical
Loss
$60
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
This company has the WORST customer service and training of their employees. I reached out to them and asked to speak to a supervisor which took about 20 minutes to get them on the line and it was just bad. She stated that I couldnt get any credit or help my phone...
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ID
#2981300 Review #2981300 is a subjective opinion of poster.
Pros
  • You can easily waste money if you have it to waste
Cons
  • Plans are not what they say they were
  • Suck
  • Not able to speak to customer service
Loss
$600
Preferred solution
Let the company propose a solution
New Reviewer

Payment

Paid but no service paid on line 55 dollars need asap 573 231 **** angela fogle pin 5080 Paid paid paid

User's recommendation: Receipt.

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ID
#2979161 Review #2979161 is a subjective opinion of poster.
Location
Quincy, Illinois

EBB approved

I cannot get my promo code again to get my service paid through EEB they were so rude I'm frustred n still not resolved!!!!!
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ID
#2974105 Review #2974105 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Refund on returned phone

I ordered a phone that got returned Ed to you by fed ex I never got my refund I also paid 18 more dollars to get it in 2 days and never got it at all had to purchase another phone in the store I want my money back
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ID
#2972443 Review #2972443 is a subjective opinion of poster.
Pros
  • I want my money back on my
  • Cheap service
  • Inexpensive
Cons
  • Help stores to have the tools to fix the problems
  • Customer service
  • Problem not being solved
Loss
$65
Preferred solution
Full refund

Unable to process payment owed

Unable to talk to a human after multiple attempts. Attempts to pay my bill online were unsuccessful while I had no problem using same card numerous times.
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ID
#2969936 Review #2969936 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

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