Boost Mobile

Got a email about a in store upgrade so I called the closest boost to me which was Hamilton rd in Columbus Ohio they were out of the phone that was being promoted was told to try the boost on Brice rd 1896 address. The worker was so rude and would not comply with the promotion I tried to show him email he went on to tell me it was only online.

I tried to show him my email that said store only. The person refused to look at email and told me it would be well over the price quoted on email. I know about additional charges that may be associated with promotion but the phone itself was a promotion upgrade for 25 dollars he had them in stock and said the phone would be original price. He told me to go out store he about to eat lunch I asked his name he said none of my business.

He treated me so rudely he insisted if I wanted the phone I would pay regular price. Kicked me out store saying he about to eat lunch. But let other customers in the building. I asked him so store is about to close so you can eat lunch he said yes so I went to my van and watch 2-3 customers go into the store he said was closing for lunch.

I told him I had just talked to store clerk on Hamilton rd they said they were out of that particular phone to try the store on Brice rd as I did he had the phone in stock and rudely denied me the phone at promotional price the store clerk from Hamilton rd tried to talk to him because I had just talked to him he still refused I told him I was gonna make a complaint he said go ahead make your complaint he started talking loudly in a different language and said get out he about to eat lunch I tried to find boost cooperate office number could not find it so I wasted even more time contacting boost mobile on chat. I thought that would be a help I thought they would call the store and ask him to comply and sell me the phone as it stated in email but that was a waste of time. So about 1 hour and a half was wasted talking to them and talking to worker at the Brice rd store he could care less about good customer service. He could care less about the promotion he could care less about my email with all the information about the promotion he never took the time to look at it least lone read it.He was very rude and could care less about resolving this issue.

It was full price his price and that's it it was no care to try to resolve the issue it was full price or nothing and that's exactly what I left out with nothing and being treated as if I was not a paying customer that been with boost for years. The customer service was less than poor. Chatting with boost mobile customer service got nothing resolved except wanting to give me the address of another boost mobile to try. So what I learned today is the person at 1896 Brice rd I can't call him nothing more than a person because I've never been to a business that had people like that at the front desk dealing with customers like that.

SMH. That truly needs to dealt with

I have had my Boost Mobile phone number since 2005 when my husband gifted me the phone. For the past 6 months I have not been in the United States of America.

In my current location, Boost Mobile does not have service nor will it allow me to log onto the website to pay my bill. Today 02/29/2024, I finally realized that I had an old email from Boost Mobile and I used that email to get a contact number for customer support. The first person I spoke to helped me to the best of her ability but my issue was unable to be resolved. She than passed me to a "Supervisor" which I highly doubt the woman was because her customer service skills were lacking and she obviously came from a country where you do not listen to the customer nor their concerns, you just tell them it is what it is and get over it.

She would not even provide her name when I asked for it.

My phone number has not been reassigned but it has been disconnected because I have not been able to pay the bill nor find a person to explain to them how to pay my bill with me not being in the country and the phone not working outside of the US.

They told me they could not reactivate my number despite it not being reassigned.

I know this is not true because in years past it was no problem if the number is still available, and my number is still available.

Rather than transferring me to a technical support person or admitting that she did not know how to fulfill my request the "Supervisor" hung up on me after me patiently waiting 50 minutes to speak to her. And me telling her I can not access the website via my cellphone or computer and reading to her the 403 Forbidden Error that I kept receiving.

On Monday, December 4th, I visited the local Boost Mobile store in Manitowoc, Wisconsin, at 1201 Washington St. as per the recommendation of the Likewise Protection representative.

The purpose of my visit was to have my profile pulled up so that I could sign some necessary papers. I was informed that Boost Mobile would then email the form to the Likewise Protection agency. Additionally, I was advised that while at the store, I could pay my deductible to the insurance company, which would expedite the process of receiving my replacement phone. I was assured that the new device would arrive within five business days.

Upon entering the store, I was greeted by Colin, one of Boost Mobile's employees.

I proceeded to explain to Colin the instructions I had received from the insurance company. In response, Colin contacted his superior, Brett. I must note that I have had previous encounters with Brett that left me dissatisfied with his level of customer service due to instances of false advertisement. However, I will elaborate on this matter later in this correspondence.

While speaking to Brett on Colin's cell phone, I relayed the information provided by the Likewise Protection representative.

To my surprise, Brett claimed to have never encountered such instructions before. In an attempt to clarify the situation, I requested that we call the insurance company while I was still present in the store. This would allow the representative to provide a more detailed explanation of the necessary steps to complete the insurance policy for my replacement phone, as well as the instructions regarding the payment of the deductible. Brett agreed that I could make the call from the store.

However, he then stated that I would need to use a cell phone, which was not possible as I was filing the claim precisely because I no longer had a functioning phone. Brett informed me that there was nothing he could do since the store did not possess a smartphone, which was required to receive a code. I reiterated that all the necessary information should be accessible through my account if they were to retrieve it. Unfortunately, Brett refused my request, insisting that I call from my daughter's phone, despite my explanation that I no longer had access to one.

Throughout our conversation, Brett continuously cited the absence of a smartphone as the reason for his inability to assist me, due to the code that needed to be sent.

However, it would have been a simple matter for him to have the code sent to the smartphone he was currently using. Frustrated and having already made the trip across town, only to have my request dismissed and ridiculed, I requested the contact information for Brett's superior. I believed it necessary to escalate the matter due to his poor handling of the situation. In response, Brett demanded that I leave his store and instructed Colin, the employee, not to provide any further assistance or engage in conversation with me until I complied.

I once again asked for the contact information of Brett's superior, but my request was denied once more, and I was told to leave. I reminded Brett that I am a paying customer who deserves better customer service, particularly from a store manager who represents Boost Mobile. In an unprofessional manner, Brett cursed at me, told me never to return to his store, and refused to provide any further assistance or direct me to upper management to address this issue.

I must express my deep embarrassment and profound sense of disrespect. I felt completely unheard and disregarded throughout this ordeal.

I found myself caught between the instructions provided by the Likewise Protection insurance company and the hostile treatment I received from the staff and management at the Boost Mobile store, culminating in my expulsion from the premises. It is important to note that I have been a loyal customer, maintaining three lines with this company. I was enticed into signing up and acquiring an iPhone 12 based on the false promises of numerous perks, which were never delivered as advertised prior to my enrollment. This experience has left me profoundly disappointed in the decline of this company's standards.

I sincerely hope that appropriate action will be taken, beyond a mere reprimand. It is my belief that Brett must undergo comprehensive training in customer service, emphasizing respect, understanding, and the fulfillment of customer expectations.

As a customer who has endured the inconvenience of being without a phone since November 30th, 2023, and with the prospect of an additional 5 to 6 days without a device, assuming my insurance claim is processed promptly, I find this situation to be a significant inconvenience. It has become an arduous task to navigate the insurance process, which I pay for on a monthly basis.

Went to boost aramingo ave in Philadelphia PA for new service. I was bringing my number from textnow (not a free number but one I paid monthly for).

They were having an issue with the port in and the store was about to close so the girl said I could come back in the morning to pick it up. I paid in full and left her with the new phone and number port and left with my receipt. The next day it was a different girl who advised me that her manager said because of the type of number and the issue I'd have to pay an additional 50 dollars for the next month of service. I paid it because at that point they had my new phone, my telephone number (used for business purposes) and my money.

The girl handed me the phone and told me it was all set and working. I threw the phone in my purse and took her word for it because I was extremely busy and late to let employees in to a job site. I went to work, then my grandsons birthday party and when I went to use my new phone realized it wasn't working and in fact was still ringing to my old phone (which I still had). I called customer service and for the next week spent no less than 4 hours per day on the phone with customer service trouble shooting this phone.

All attempts failed to get the service working despite the port in showing as active on boost system. (Please note I still currently have the phone number on the text now service as it never ported in to boost) On the 7th day the agent told me to turn the phone off for 4 hours to allow it to reset. When I turned it back on of course it didn't work and the store was by then closed for the day. The 8th day bright and early I went in to the boost store where I got the phone and "service" and thus began the nonsense arguing because the merchant refused to refund me and insisted the employees try to get the service working.

Hours in this store switching to a new device, calling customer service and trouble shooting some more. I was handed a new new phone and told to wait 4 hours AGAIN. I went home and waited and again nothing. I went back to the store AGAIN and was told they would not refund me as I waited until the 8th day and the store only refunds up until the 7th day.

They agreed to give me 60 dollars in a refund so I gave them the phone back and told them to cancel the service in the system and while still in the store customer service stated that a refund for 58 dollars was processed and would credit back to my original payment method within 5 to 7 business days. I was willing to accept this as I had had quite enough of the arguing and had wasted so much of my time and wanted to just get out of that store. Fast forward to today no refund. I've been told for weeks that this refund has been processed yet it hasn't.

They will not give me any information and keep suggesting I contact my bank but I've contacted them and no refund has been submitted. I've asked for the transaction id for this refund and they can't provide me with one because there isn't one. They just keep spinning me around and putting me off and it's ridiculous.

Wait 5 business days for this and call back to be told wait 10 business days for something else and all the business days are up so now they've escalade me to a corporate department which I'm not allowed to have a phone number for or the actual name of the Department. At this point I want a full refund and TODAY

From August of 2021 til November of 2022 I was with this carrier and all was good until the 23rd of October 2022 when my original phone I had for well over a year broke and took a dump o. Me inused the insurance to replace my device and I paid 50.00 deductible I received new phone next day wellgyesx what the phone broke with In a week because it was defective I called from Cricket which is the carrier I've had since November of 2022 I had thr cricket rep in the store call boost and boost refuse to give me my port code so I could transfer my number from them 2 cricket and they tries keep my number from me which would have caused me to have to get a new number when everybody I know had my number and then tried to buy be off to get me a brand new phone to stay with them the boost agent proceeded to cuss Me out before I said goodbye boost I want every dollar I spent on my service every month plus the 50.00 I paid oh and the 120.00 I was charged for supposedly not returning the original phone when I did all that total 61.00 /mth x 14 plus 50 plus 120 very bad ethics and professionalism and customer service ethics