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Boost Mobile

Boost Mobile

www.boostmobile.com
What is your customer experience with Boost Mobile?

Boost Mobile Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Boost Mobile has 1.8 star rating based on 1264 customer reviews. Consumers are mostly dissatisfied.

  • 16% of users would likely recommend Boost Mobile to a friend or colleague.

  • Rating Distribution
  • Pros: Cost of the plan, Reasonable priced service, Cheap.
    Cons: Customer service, Customer service & sales department, Very poor customer service.

View full overview ›

Media from reviews

Boost Mobile - They have not giving me access to my account or phone
Boost Mobile - My phone is hot I can’t setup itBoost Mobile - My phone is hot I can’t setup it - Image 2Boost Mobile - Poor service help.Boost Mobile - Bad Service, Franchise Owner Stole my iPhone!Boost Mobile - Otarushui78@***.comBoost Mobile - Otarushui78@***.com - Image 2
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Top Boost Mobile Reviews

Positive Review

"Start other phone"

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Hopefully my 2nd phone is working. The head of devices for activation was very patient with me. We worked on it for 2 hrs. She's great

Critical Review

"Unable to call text or use data on prepaid phone"

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I prepaid boost for phone and data on a phone I owned. They were unable to activate the services after I had the Visa representative hang up. I called back and...

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Anonymous
map-marker Queens, New York

Connect to canada network

Need connectivity to my canada database.l so I can get network cover... Virgin mobile network seem to be having technical support issues..

View full review

User's recommendation: Fast service

Deborah S Tco

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Lies and horrible customer service

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Boost mobile is the worst company. I paid in full upfront for 2 phones.

I didn't get a contract. I prepaid each month. When I purchased these phones I specifically asked if they were unlocked. Their representative said yes, and added that these were my phones and I can go anywhere else I want at any time to a different carrier.

Impressed, I tried their service. It was great for a few months, until we moved. We now live in a different section of the city that Boost doesn't cover well. I am able to get 1 or 2 bars on average.

Yes, I watch the bars and I see it will jump to 5 bars for a second or two every so often. But this coverage is not enough to make phone calls or do most anything with data. When I talk on the phone the other person complains that they can't hear me, that I constantly cut out or the call drops.

I contacted customer service. What a waste of time.

I have spent hours trying to fix this. I have used chat. ***Caution : like most other companies that offer chat customer service, your live agent deals with multiple chat clients at one time. This means they are not devoting full attention to your issue, as they are handling multiple problems.

This just adds to poor customer service. Those people can only do so much. Then they reach a dead end and tell you to call customer service.

I did that. Yesterday I spent over an hour on the phone with 3 different agents.

The first one connected me to a technical specialist as she said the issue was over her head. The technical specialist tried the same thing the first agent did only to come to the same conclusion. Then she said she would connect me to a technical specialist who could help me. WTF???

I said the previous agent connected me to you and that this second agent was supposed to be.a technical specialist. She said she was but didn't know how to fix it. Both agents had something in common: each had very thick accents and neither could speak proper English. I spent most of the time asking them to repeat or rephrase what they said because I couldn't understand them.

When I got connected to the third hard to understand agent, I hung up in disgust.

I then tried to take my phone to a different carrier only to be told I couldn't use my phone with them as my phone was locked. Locked???!!! I paid in full for these phones and their representative said I could take them to a different carrier at any time. So I contacted customer service again only to be told they keep the phones locked for 1 year.

Even the ones you purchase and pay for in full upfront. I relayed how their representative, their local affiliate, told me I could take my unlocked phone to a different carrier at any time. Customer service said they are not responsible for what their sales agents say. WTF?!?!?!

These sales agents represent Boost, yet Boost says the agents don't represent them? Yep. That's their story. So now I have phones I can't use because Boost mobile doesn't cover my location fully.

Now they will tell you they offer 5G service at my address. Yes, they do offer it. And because I get at least 1 bar, it counts as an area of coverage. But can I use the phones?

No. Try making a call where the opposite party can't hear you, or you keep cutting out. It's almost impossible to get anything done. But does Boost care?

No. They have poorly educated technical support agents who have no clue what's going on. They hire agents from God knows where who don't speak English and have such thick accents you can't understand what they say. And their agents will outright lie to you.

Boost says they are not responsible for what these agents do.

DON'T USE BOOST MOBILE. RUN VERY QUICKLY FAR, FAR AWAY FROM THIS COMPANY.

View full review
Loss:
$400
Cons:
  • Extremely poor customer service

Preferred solution: Have my phones unlocked now.

User's recommendation: Do not use this company

Resolved
Infinite L

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: They have not giving me access to my account or phone

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Boost Mobile - They have not giving me access to my account or phone
Updated by user May 14, 2025

Company fixed the issue and I have been provided with product or service ordered. The guy helped me get my # back :).

Updated by user Mar 22, 2025

no its nott resolved they don't care

Original review Mar 07, 2025

Summary of the Ongoing Issue

I am experiencing severe and unresolved service issues with Boost Mobile, which puts me at risk of losing my phone number and access to important emails, accounts, and personal/business communication linked to this number. Despite consistently paying my bill, I continue to face service interruptions, unexplained account issues, and an unacceptable lack of customer support over PUK lock.

View full review
Loss:
$50000

Preferred solution: I want an apology and the months loss and my number of paid phone bill and I want compensation

User's recommendation: do not use their service

Susan S Yaw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dallas, Georgia

Unable to call text or use data on prepaid phone

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I prepaid boost for phone and data on a phone I owned. They were unable to activate the services after I had the Visa representative hang up.

I called back and went through 3 to 4 hours on a landline following instructions that did not work. When I last tried to use the phone to call, I was only able to be connected to yet another boost representative. After many calls, I was told my account was locked. I refused to give my SSN to the representative and was told they could keep my phone service and keep my number so I couldn't get service with my number using another carrier unless I gave them my SSN or went to the store with ID.

Do not trust this company; I don't know why my account was locked. I have no transportation to get to the store and can't call anyone for a ride.

View full review

User's recommendation: Do no choose boost mobile

Tevhan F

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

$15 for 3 months, Not offered in Stores

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I went to a Boost Mobile store to get the $25 plan with $15 for the first 3 months. At the time, it was not made known to me by the store employee that I had to sign up online to receive the promotional offer.

I was charged $25.55 for the first month, and when I called customer service, I was told I had to handle it at the store. When I went back to the store, they told me that they didn't offer that promotional plan and that I would have to call 611 to get a resolution.

When I called, I received another phone rep who told me that the promotion couldn't be applied to my plan and I couldn't get any refund or credit back for the first month's payment. So I filed a complaint about this issue with the customer service rep.

I am now also filing a complaint through email to request some payment return or price reduction. With the current plan I'm on, due to being unsatisfied and receiving poor customer service, both from the store and phone reps.

View full review
Loss:
$70
Pros:
  • Cheap affordable unlimited plan
Cons:
  • And horrible customers service
  • 65 dollar activation fee at stores
  • Speed is horribly slow after you used more than 30 gb

Preferred solution: Price reduction

User's recommendation: The corporate gatekeeping this company has in place, is disrespectful & degrading as a customers. So be ready to drop them, the minute you're unsatisfied & they aren't going offer you good/fair results.

3 comments
Guest

They are charging you $25 x 3 vs. $15 x 3. That difference is $30 not $70.

Guest
reply icon Replying to comment of Guest-2694829

I was accounting for the BS, activation fee of $65 they charge at the store. Because I wasn't originally informed, that to avoid the fee & receive the promotion.

You have to sign up for it, online through their website. So I see getting the whole plan as a total loss for me, & at this point. I'm just in the process of dropping them, & finding a different carriers to switch to, before the next payment is due. Since they seem only interested in giving the $15 for 3 months, if I cancel the plan I already bought, & pay to activate a new plan.

Either way it goes, none of the options help to address or compensate. For any of the money I spent, to be an active customer with this plan I'm currently on.

Guest
reply icon Replying to comment of Guest-2694829

Thanks, but was referring to the store activation fee. Not the promotion for the first 3 months, because I'm only in month 1 at $25, still have time cancel my plan, & switch to a different carrier.

View more comments (2)
Susan S Yaw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Atlanta, Georgia

Bad service incompetent reps prepaid and can't get service on phone

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Reps don't know how to activate their service called over a dozen times after paying rep disconnected then next dozen phone calls and wasted time trying many different methods they locked my account unable to transfer my number to new carrier. Refused to tell me why.

I prepaid. Also would not honor their own website price or info.

Just told me they locked my account to protect me??? Asked reason for locked account told it was privilege d info???

View full review
Pros:
  • Unable to answer until i find a solution to current issue
  • Inexpensive service provider
  • Are cheap

User's recommendation: DO NOT USE BOOST MOBILE

Bonnie B Hvl

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Verified Reviewer
| map-marker Romulus, Michigan

Misled by boost Mobile

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they kept charging me for phone bills that I already paid, and they ripped me off for close to $100. I tried contacting the Better Business Bureau.

I am trying to dispute the charges. I found a dispute with my card. I wouldn't recommend a stray dog to be a customer there. I was nice and friendly at first; they were nice to me, and then they started getting real shady, like charging me for phone bills that I don't even make phone calls on, refusing to help customers, and just plain mean and rude.

They even got nasty with me, causing me a nervous breakdown. They won't resolve customers' issues or refund; you have to dispute charges with them.

I'd recommend staying away, please, for your own health. I got sick and threw up for 3 days and couldn't eat.

View full review
Loss:
$105
Pros:
  • Fake nice at first helpful at first only fake
Cons:
  • Rude to customers threatening condescending you will get ripped off

Preferred solution: Full refund

User's recommendation: Yeah don't do it boost Mobile not worth the headache

1 comment
Guest

The BBB is NOT going to do jack s?#t for you because the BBB is NOT part of ANY government or law enforcement body. The call themselves a "bureau" for ONE reason and that reason is to DEFRAUD THE PUBLIC INTO THINKING THE BBB IS SOMETHING THEY ARE NOT!

The BBB had ONE PURPOSE....SELL FAKE RATINGS. The BBB is a PAY-FOR-PLAY CON-GAME. Any business can BUY their own A+ 100% FAKE RATING.

The BBB with all their PHONEY BALONEY will use your complaint as a SALES LEAD to try to SELL this business their own FAKE RATING if they already haven't bought one. THE BBB---CHOKING ON THE STENCH OF THEIR OWN DECEPTION.

Alonnah H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Reactivating your phone via costumer service!

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This is the worst customer service rep in the country! Industry!

I really regret using this service! Firstly, they send you in loops; nobody knows anything, especially about setting up a reset for activation! I spoke to Kim, Jess, Autumn, and Amanda, just to be sent back to the same department I was just sent from!

This company sucks! I will never get my money again!

View full review
Loss:
$60
Cons:
  • Nonexistent customer support

Preferred solution: Full refund

User's recommendation: Don’t do it!

Resolved
Infinite L

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Denver, Colorado

Resolved: My number

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Updated by user Mar 24, 2025

It's been horrible they ruined my life they help contribute to any other bad based on practices that have financially deprived me and made me lose my own work my job i'm putting me at rest to be human trafficked again

Original review Mar 22, 2025

embaressed me hostile angry just horrible abuse I had to endure further more no hel[p I am going to have to get a lawyer invovled I want compensation for the pain and suffering

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Earnest B Tpw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Las Vegas, Nevada

Payed for unlimited data and 50 gigs of hotspot,got neither one

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Updated by user Apr 24, 2025

Well,they basically told me I"m screwed and they refused to issue me a refund!!!! So I blocked all future payments to them and they can go screw themselves!! See if they like that!

Original review Apr 09, 2025
Boost started by trying to bill me three days early!Then when they got their money I got a pop-up on my phone that I had used all of my data and they shut my data and my hotspot off!!!Took me a week to finally get one of their *** techs on the phone and he gave me two hole gigs of data and I burnt that up checking the phone.Here's the good part ,my phone shows that I only used 2 gigs of data and zero hotspot!!!I informed the *** at Boost that and he basically called me a liar!So I politely offered to shove the phone up his ass!!!Contacted them again-this *** tells me that the hotspot and the data cannot be reset till the next billing cycle.Well it seems to me that they think they screwed me once so I am dumb enough to fall for this *** again!!That's not going to happen.
View full review

User's recommendation: Be really careful with this conpany and make sure your services your paying for are right!!!!!!

Galal A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Crater, Aden

Unlock network

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Subject: Request to Unlock My Samsung Galaxy S24 Ultra

Dear Boost Mobile Customer Support,

آمل أن تجدك هذه الرسالة جيدا.

أكتب لطلب إلغاء قفل لجهاز Samsung Galaxy S24 Ultra الخاص بي، والذي يتم تأمينه حاليا على Boost Mobile. لقد استوفيت جميع المتطلبات اللازمة لفتح الجهاز، وأود أن أقدر مساعدتكم في معالجة هذا الطلب.

فيما يلي تفاصيل جهازي وحسابي:

نموذج الجهاز: سامسونج غالاكسي S24 الترا

رقم IMEI: [351184****17281]

View full review
Tammy H Lli

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker High Point, North Carolina

Phone is not ringing

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Updated by user May 06, 2025

Yes I have and I still have the same problem every once in awhile can't receive calls sometime I can sometime I can't I'm thinking about going back to Metro

Original review Apr 21, 2025

A phone has been able to receive calls since Thursday now at this moment it's not receiving calls again now what

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November M Sfe

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Verified Reviewer

Disgusted

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The crime organization, Boost Mobile, and the insurance company are crime organizations. I sent my phone to get the screen fixed and they sent it back without a Sim card.

I changed my number and that's when I found out my Sim card was cloned and turned on from within the company. I literally had two numbers for one phone. They broke into my Cash App account and changed settings to emails. They leaked my information to the dark web.

I called both companies; Boost said 'call Livewire' and Livewire said 'call Boost'. Please stay away and pass this on. This company has changed. They laughed and hung up in my face.

I could not believe how bold they were in committing this crime. I guess they knew that nobody would do anything. I called FCC. I wrote supervisors; I am getting no help, meanwhile they have everything that was on my Sim card.

This is so disgusting and disappointing. To get someone to look into this is like trying to drive the moon to the sun. You would think that with all the trust we put in these phones, they would at least check it out. We trust these cell phone companies with everything.

We do business, upload pictures and important documents on our phones, and it's so easy for a worker, not even a common thief but a worker at work, to take your Sim, clone it, send my phone back to me with no Sim card and completely get away with it. Nobody looked into this. I even called the president of Boost Mobile. I want justice; this is unfair and mean to do this to a client who's been with Boost for 20 years.

Please pass this message and stay away from Boost Mobile. I never got anything solved and they tried to break into my accounts again. I called the police, the Attorney General but no one did a thing. Please take my advice and stay away from this evil organization; trust me, you won't get any help.

If I can stop someone from going through this, that is justice. I'm stuck and don't know what to do about this, please any advice will suffice.

View full review
Pros:
  • No pros

Preferred solution: Answers, a lawyer and full refund.

User's recommendation: Run

2 comments
Guest

Boost mobile is incompetent and I don't suggest anyone consider service with them, ever.

November M Sfe
reply icon Replying to comment of Guest-2658304

Indeed 100% agreed

View more comments (1)
Trinity Mxn
map-marker Palm Bay, Florida

Billing

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I had an extra monthly charge that I called Boost about. They couldnt give me any explanation other than its from another account.

I told them only my account is linked as they said, "dispute it with your bank". Absolutely horrible service.

View full review
Tammy H Lli

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker High Point, North Carolina

Still receive calls off and on

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So far it has not been good and I've been with Boost for about 2 weeks now thinking about going back to Metro

View full review
Jayleene Hmt

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Verified Reviewer
| map-marker Kansas City, Missouri

Minimum brains

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Tried to use top card that I used for 25 years got the run around wanted four dollars because nothing worked so I said ok and it still didn't work. Could not get a confirmation for a 50.00 top of card

View full review

About

Related Companies

Dish Network, Sling TV, Republic Wireless, Blockbuster, Boost Mobile Australia

Summary

Boost Mobile is a division of Sprint Corporation. Boost Mobile offers wireless phones and services with no contracts, credit checks or activation fees. Boost is among the most popular prepaid wireless brands in the U.S. and has approximately four million customers - the majority of which are 18 to 34 years old. Boost-branded wireless phones with its exclusive Boost® Walkie-Talkie service are available nationwide at approximately 17,500 major retail and independent wireless dealer locations. Re-Boost® products are available at approximately 100,000 locations throughout the United States. Boost can be purchased and experienced on the web at MySpace, Facebook and www.boostmobile.com.

Boost Mobile reviews and complaints

Boost Mobile is ranked 447 out of 2161 in Telecommunications category

Area Served

USA

Payment Methods

MasterCardVISADiscover

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