Boost Mobile

Boost mobile is the worst company. I paid in full upfront for 2 phones.

I didn't get a contract. I prepaid each month. When I purchased these phones I specifically asked if they were unlocked. Their representative said yes, and added that these were my phones and I can go anywhere else I want at any time to a different carrier.

Impressed, I tried their service. It was great for a few months, until we moved. We now live in a different section of the city that Boost doesn't cover well. I am able to get 1 or 2 bars on average.

Yes, I watch the bars and I see it will jump to 5 bars for a second or two every so often. But this coverage is not enough to make phone calls or do most anything with data. When I talk on the phone the other person complains that they can't hear me, that I constantly cut out or the call drops.

I contacted customer service. What a waste of time.

I have spent hours trying to fix this. I have used chat. ***Caution : like most other companies that offer chat customer service, your live agent deals with multiple chat clients at one time. This means they are not devoting full attention to your issue, as they are handling multiple problems.

This just adds to poor customer service. Those people can only do so much. Then they reach a dead end and tell you to call customer service.

I did that. Yesterday I spent over an hour on the phone with 3 different agents.

The first one connected me to a technical specialist as she said the issue was over her head. The technical specialist tried the same thing the first agent did only to come to the same conclusion. Then she said she would connect me to a technical specialist who could help me. WTF???

I said the previous agent connected me to you and that this second agent was supposed to be.a technical specialist. She said she was but didn't know how to fix it. Both agents had something in common: each had very thick accents and neither could speak proper English. I spent most of the time asking them to repeat or rephrase what they said because I couldn't understand them.

When I got connected to the third hard to understand agent, I hung up in disgust.

I then tried to take my phone to a different carrier only to be told I couldn't use my phone with them as my phone was locked. Locked???!!! I paid in full for these phones and their representative said I could take them to a different carrier at any time. So I contacted customer service again only to be told they keep the phones locked for 1 year.

Even the ones you purchase and pay for in full upfront. I relayed how their representative, their local affiliate, told me I could take my unlocked phone to a different carrier at any time. Customer service said they are not responsible for what their sales agents say. WTF?!?!?!

These sales agents represent Boost, yet Boost says the agents don't represent them? Yep. That's their story. So now I have phones I can't use because Boost mobile doesn't cover my location fully.

Now they will tell you they offer 5G service at my address. Yes, they do offer it. And because I get at least 1 bar, it counts as an area of coverage. But can I use the phones?

No. Try making a call where the opposite party can't hear you, or you keep cutting out. It's almost impossible to get anything done. But does Boost care?

No. They have poorly educated technical support agents who have no clue what's going on. They hire agents from God knows where who don't speak English and have such thick accents you can't understand what they say. And their agents will outright lie to you.

Boost says they are not responsible for what these agents do.

DON'T USE BOOST MOBILE. RUN VERY QUICKLY FAR, FAR AWAY FROM THIS COMPANY.

I prepaid boost for phone and data on a phone I owned. They were unable to activate the services after I had the Visa representative hang up.

I called back and went through 3 to 4 hours on a landline following instructions that did not work. When I last tried to use the phone to call, I was only able to be connected to yet another boost representative. After many calls, I was told my account was locked. I refused to give my SSN to the representative and was told they could keep my phone service and keep my number so I couldn't get service with my number using another carrier unless I gave them my SSN or went to the store with ID.

Do not trust this company; I don't know why my account was locked. I have no transportation to get to the store and can't call anyone for a ride.

I went to a Boost Mobile store to get the $25 plan with $15 for the first 3 months. At the time, it was not made known to me by the store employee that I had to sign up online to receive the promotional offer.

I was charged $25.55 for the first month, and when I called customer service, I was told I had to handle it at the store. When I went back to the store, they told me that they didn't offer that promotional plan and that I would have to call 611 to get a resolution.

When I called, I received another phone rep who told me that the promotion couldn't be applied to my plan and I couldn't get any refund or credit back for the first month's payment. So I filed a complaint about this issue with the customer service rep.

I am now also filing a complaint through email to request some payment return or price reduction. With the current plan I'm on, due to being unsatisfied and receiving poor customer service, both from the store and phone reps.

they kept charging me for phone bills that I already paid, and they ripped me off for close to $100. I tried contacting the Better Business Bureau.

I am trying to dispute the charges. I found a dispute with my card. I wouldn't recommend a stray dog to be a customer there. I was nice and friendly at first; they were nice to me, and then they started getting real shady, like charging me for phone bills that I don't even make phone calls on, refusing to help customers, and just plain mean and rude.

They even got nasty with me, causing me a nervous breakdown. They won't resolve customers' issues or refund; you have to dispute charges with them.

I'd recommend staying away, please, for your own health. I got sick and threw up for 3 days and couldn't eat.

Boost started by trying to bill me three days early!Then when they got their money I got a pop-up on my phone that I had used all of my data and they shut my data and my hotspot off!!!Took me a week to finally get one of their *** techs on the phone and he gave me two hole gigs of data and I burnt that up checking the phone.Here's the good part ,my phone shows that I only used 2 gigs of data and zero hotspot!!!I informed the *** at Boost that and he basically called me a liar!So I politely offered to shove the phone up his ass!!!Contacted them again-this *** tells me that the hotspot and the data cannot be reset till the next billing cycle.Well it seems to me that they think they screwed me once so I am dumb enough to fall for this *** again!!That's not going to happen.

The crime organization, Boost Mobile, and the insurance company are crime organizations. I sent my phone to get the screen fixed and they sent it back without a Sim card.

I changed my number and that's when I found out my Sim card was cloned and turned on from within the company. I literally had two numbers for one phone. They broke into my Cash App account and changed settings to emails. They leaked my information to the dark web.

I called both companies; Boost said 'call Livewire' and Livewire said 'call Boost'. Please stay away and pass this on. This company has changed. They laughed and hung up in my face.

I could not believe how bold they were in committing this crime. I guess they knew that nobody would do anything. I called FCC. I wrote supervisors; I am getting no help, meanwhile they have everything that was on my Sim card.

This is so disgusting and disappointing. To get someone to look into this is like trying to drive the moon to the sun. You would think that with all the trust we put in these phones, they would at least check it out. We trust these cell phone companies with everything.

We do business, upload pictures and important documents on our phones, and it's so easy for a worker, not even a common thief but a worker at work, to take your Sim, clone it, send my phone back to me with no Sim card and completely get away with it. Nobody looked into this. I even called the president of Boost Mobile. I want justice; this is unfair and mean to do this to a client who's been with Boost for 20 years.

Please pass this message and stay away from Boost Mobile. I never got anything solved and they tried to break into my accounts again. I called the police, the Attorney General but no one did a thing. Please take my advice and stay away from this evil organization; trust me, you won't get any help.

If I can stop someone from going through this, that is justice. I'm stuck and don't know what to do about this, please any advice will suffice.