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Boost Mobile Questions and Answers

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Question:
#111101

We’re my refund.

So I had boostmobile before I bought my new phone I paid my bill on accident because I kept my SIM card from my other phone thinking it would work in my new phone and my service never came on so I told boost I wanted my refund because I’m no longer using their service but I haven’t got my money back they have me a case I’d number but I just wanna know when I’m getting my money back

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Answer:
by #2135342

Never me either a bunch of scam I paid 177 and finally got it saying the device is compatible with my other one they will not give me a new device or my money beware from buying phones from there site

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Question:
Top question
#35549

Corona virus.

Are u guys helping your customers during this hard time ? Some of us are without jobs now due to this and we didn't ask for it see metro PC's, cricket, Sprint and Verizon are all doing 200$ credits or 2 free months just asking if you guys are gonna help your customers out ?

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Answer:
by #1846764

They are not helping people during this. They are shutting off thousands of customers daily. And no available support. Go ahead try to call. You'll sit on hold for hours only to have it hang up on you.

by #2013254

I. Need. To. Change. My. Phone. Number. Pople. Call. Me. And. Dont. Want. To. Talk. On. The. Phone. Place. Can. I. Change. It

by #1844348

Based on Boost Mobile FAQs, customers currently on an unlimited data plan with Boost Mobile will automatically receive an additional 20 Gigs of mobile hotspot on their plans at no extra cost through April 30, 2020.

by #1846762

What good does that do? Hotspot for a phone that isn't working? Boost is shutting off service to people and offer an extra 20 gigs of unusable hot spot.

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Question:
#173868

WHEN WILL YOU REFUND MY ACCOUNT FOR THE CASH TAKEN FOR A SCAMMY PHONE AND SERVICES?????? WHY DONT YOU HAVE A CORPORATE NUMBER?? WHY DONT YOU CALL BACK OR EMAIL.

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Answer:
by #2339473

CAUSE THEY ARE NOT BOOST ANYMORE SURE THEY STILL HAVE THE NAME BUT THEY WERE BOUGHT BY DISH AND WENT DOWN HILL SUPER FAST

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Question:
#172626

Do I get a iphone for $100if I switch to boost because right now I'm with metro can someone tell me what I need to do

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Answer:
by #2339475

Don't trust boost in not even close to playing the company is a flop now they don't give a crap about there customers. I even offered to have a car wash to raise some money for them so they don't have to rob there customers

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Question:
#70225

How do I talk to an actual customer service person?I need to talk to an actual person

0 symbols (min 100)
Answer:
by #2022327

I am a boost customer and I want to speak to an agent about changing my phone bill due date because I cant pay it tomorrow because I have gotten layed off

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Question:
#65300

Can I get my lg-sp200 carrier unlocked.

I got this phone from friend and I want activate it under a different carrier, how can I get it unlocked by boost mobile?

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Answer:
by #1995450


According to the Boost Mobile FAQ page, eligible customers can request a domestic SIM unlock and/or request the associated MSL Code by contacting Boost Mobile Customer Care at 1-86*-402-7366.
The unlock request can take up to two business days to process for devices not currently under a BoostUP! instalment plan. During that time, the following steps can help ensure the request processes properly:
Android
  • Ensure the SIM card remains in the device;
  • Ensure the device is powered on and within Boost Mobile network coverage area, or at minimum connected to a Wi-Fi network;
  • Upon receiving notification that the device is unlocked, check the UICC unlock, as follows:
    • UICC Unlock: Go to Settings > System > System updates.
    • UICC unlock or go to Settings and search for UICC Unlock. Tap UICC unlock for a settings refresh.
    • If UICC unlock is not available, try updating the data profile as follows.
    • Update Profile: Go to Settings > System > System updates > Update Data Profile

Apple
  • Ensure the device is powered on and within (Boost Mobile or Virgin Mobile)’s network coverage area, or at minimum connected to a Wi-Fi network;
  • Back up your phone;
  • Restore your iPhone to factory settings;
  • Restore your iPhone from a backup.

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Question:
#63123

Can I get extension on my phone bill.

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Answer:
by #1988470

Unfortunately, Boost Mobile does not provide any information about if it is possible to get an extension on the phone bill on the company website. Please contact the Boost Mobile customer care team for assistance. You should be able to reach out to them:
  • by phone at (855) 223-2491 (toll-free number within the United States);
  • via the company's social networks.

Support is provided 7 days a week: 4AM - 9PM PST.

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Question:

How can I talk to a boost rep online.

I've tried.calling the boost store in Newark Ohio on mt vernon rd it rings and rings

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Answer:
by #2035896

How can I speak to someone about my phone I wanna change my service to another phone cuz my phone broke n got got wet

by #1938835

According to the Contact Boost Mobile Customer Service page at pissedconsumer.com, you can reach out to Boost Mobile:
  • by phone at (855) 223-2491 (toll-free number within the United States);
  • via the company's social networks;
  • by mail to
    DISH Wireless L.L.C. Irvine Center Drive Irvine, California 92618 United States

Support is provided 7 days a week: 4AM - 9PM PST

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Question:
#45403

How to cancle a recent order.

Cancle my most recent order

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Answer:
by #1896808


According to the comments posted at community.boostmobile.com, it is possible to cancel the Boost Mobile order within the 4 hours of being placed. To proceed you should send a private message with your name, last name, and order number to Boost Mobile support:
  • log in to your Boost Mobile account;
  • go to my profile;
  • click Send a Message on the right side of the screen.

To get more information about how to cancel the order, please contact the Boost Mobile customer care team:
  • via the company's social networks;

Support is provided 7 days a week: 4AM - 9PM PST.

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Question:
#45064

How can I change my account until iPhone get fixed.

0 symbols (min 100)
Answer:
by #1897290

Unfortunately, Boost Mobile does not provide any information about how to change your account until iPhone gets fixed on the company website. Please contact the Boost Mobile customer care team for assistance. You may reach out to them:
  • via the company's social networks;

Support is provided 7 days a week: 4 AM - 9 PM PST.

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