Visited two different Boost stores, received conflicting information. Decided to go online to get information about phones, the online information does not collaborate with any information I received from either store.
Called customer service having problems getting into website, she told me to wait an hour.
Hour later same problem, called customer service again and gentleman said just a minute and returned me back to automated service. Called again and asked to talk to manager, had to explain the story 5 times for him to understand the problem I am having (to buy a cell phone online for discounted price - manager offered one solution that would cost me more.
Product or Service Mentioned: Boost Mobile Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $120.
Preferred solution: At least 2nd call customer service offer same price online for phone. Should not take 4 hours and 5 phone calls and the situation is still not resolved.
Boost Mobile Pros: Reasonable priced service.
Boost Mobile Cons: Very poor customer service.