Contact Boost Mobile Customer Service
Boost Mobile Phone Numbers and Emails
Toll-Free Number:
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(833) 502-6678
Customer Service:
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(866) 957-7772Boost Infinite
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(888) 266-7848
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(866) 402-7366
Boost Mobile Emails:
Boost Mobile Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Boost Mobile Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Boost Mobile is 8335026678. 61% of consumers used this number to address their issues and concerns. Meanwhile, 72% of users reported contacting a real person successfully by dialing the phone number 8882667848.
The average hold time is more than 30 min. The longest wait times are on Thursday, while the shortest are on Sunday. The average call time is 9 minutes.
Be prepared for the call as Boost Mobile may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Boost Mobile Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Boost Mobile is 8335026678. 61% of consumers used this number to address their issues and concerns. Meanwhile, 72% of users reported contacting a real person successfully by dialing the phone number 8882667848.
The average hold time is more than 30 min. The longest wait times are on Thursday, while the shortest are on Sunday. The average call time is 9 minutes.
Be prepared for the call as Boost Mobile may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call Boost Mobile mainly because of product/ service, account, payments and charges.
10% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Boost Mobile is info@boost.com. 60% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Boost Mobile Website:
Boost Mobile Help Center:
Corporate Office Address:
Other Info (opening hours):
Customer Service Hours (PST):
Monday - Friday: 4:00am - 8:00pm
Saturday - Sunday: 4:00am - 7:00pm
Mailing Address:
DISH Legal Department
P.O. Box 6655
Englewood, CO 80155-6655
Boost Mobile Customer Service Reviews
Contacted customer service and they were supposed to investigate my account and why my phone was not working and it is still currently not working
My name is Melissa Caballer and 2 days ago I applied for boost infinite while I was in the checkout process I was told to call the 1-800 number that y'all list to verify your identity and I called it. I was then asked some questions to verify my identity which I did the customer service agent told me I passed the identity verification process I was approved for five lines and have a great day.
The next morning I decided that I was going to go ahead and open a line with y'all and I went online and I finished all the account and line set up and choosing the phone and playing blah blah blah. I was to get an iPhone 15 it was going to cost me $0 and I was going to have to pay for the month of service which was $60. I paid the requested $60 and everything was processed I received a email confirmation saying that everything went through and to download the boost infinite app I then received another email giving me my tracking number for UPS for my package. I downloaded the UPS app when I got my tracking number I punched it in there I put in my telephone number to get text alerts.
Everything was fine and dandy until couple of hours ago when I got a text alert that said my package was going to be delivered tomorrow and when I clicked on it and it took me to the UPS website it stated that the package was requested to be returned to the sender. Of course I was upset I called the 1-800 boost number and talked to I think eight people for over an hour the first Lady said there was some kind of error on your side and it put a hold on the account and she cleared it all up and that I needed to get the other phone reordered within two days and to make sure I'm using the same email that I am emailing you from right now. She then sent me to somebody to help me get the phone reordered they sent me to somebody else they sent me to somebody else so on and so forth I ended up with a terrible supervisor who's operator ID is as like Sam f like Frank number one she is not number one. She did not help me rather she said that once you receive the phone back the phone I never got that it would be about 3 to 10 days and I would get refunded for the money I put out.
However then I am now to order it again and pay again so that I'm out double the money and still don't have a phone and have to wait longer for a phone. I just don't see where this is fair I'm the customer and I am being put out and extremely inconvenienced and now I'm supposed to pay and I'm a single mother doesn't have another $60 to shell out for nothing, and I'm just supposed to be okay with that like everything's great here's some more money for your mistake and nobody's helping me. You are paying some manager to just basically tell me sorry those are the brakes too bad and that's it bye. Nobody has helped me I've been passed around I'm very upset I am going to contact the Better Business Bureau I believe that y'all should handle it on your end since you canceled the phone and the phone is not didn't come to me, I understand if I received the phone and you had to you weren't refunding me until I shipped it back to you but y'all are the ones who were called the package back whether it was a mistake or whatever an error I understand that I don't mind waiting an extra day for another phone but I shouldn't have to pay for another phone I'm already being inconvenient so I feel like there's an exception that needs to be made here and that there is absolutely a way to figure it out and if I'm told that it can't be figured out that I don't want service with y'all and I will make sure that I blog about it and I passed the word along about how I was treated and how y'all did not help me.
It doesn't matter how many free iPhones or free things you give somebody I'm 49 years old and I'd rather have good customer service. I wouldn't mind paying a little bit for a phone to know that somebody's going to help me with my problem when I have one especially when it's not caused by me. I'm sure you probably won't even get this email because I see you have like 50 of them so this is just a shot in the dark to complain to somebody else that's not going to help me but I figured you know from one manager to another trying to help you all out here and show you how you should do it being told basically to stick it is not not really okay it's not acceptable I'm not acceptable with not only not having any options but just basically being told this is the way it is too bad.
I think 100% wholeheartedly that somebody should be doing something to help me and make sure I get a phone whether that's calling one of the stores and saying you know what go ahead go down there go get a phone and we'll get you set up or giving me a gift card so I can whatever nobody's helping me and I definitely should be getting help!!! Why are you paying a manager, a moron all this money when a robot could tell me you'll be refunded in 10 days when we get the package back it's ludicrous this whole thing is absolutely ludicrous and it's BS is what it is.
Melissa Caballer
228-278-****
Probably NOT a future Boost customer
How Good is Boost Mobile's Customer Service?
Summary of Boost Mobile Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Boost Mobile?
Payments and Charges Question:
- “Make a payment”
- “Problem with my bill”
- “Pay my bill”
Account Question:
- “Tak boleh account checklist”
- “Account #”
- “To get my account and PIN number”
Product/ Service Question:
- “Phone has broke and I'm needing a new one”
- “Phone no longer working”
- “Trying to send back damaged phone”
Staff Question:
- “International service is still not turned on after two days of waiting”
- “Switch service”
- “New service”
Activation/ Cancellation Question:
- “Activate”
- “Trying to activate n put service on my phone and cant seem to get a liv e l person”
- “Trying to activate phone”
Request for Information Question:
- “Need to talk to someonel about my billl”
- “Support”
- “Is about my Internet”
Cards Question:
- “I need an e-sim card for my phone, that had to be repaired through boost insurance.”
- “They continue to take money off my card I didn't authorize them to do so I no longer have a phone since boost wouldn't honor my insurance”
- “Phone money on boost card”
Return/ Replace Question:
- “Change”
- “Someone change my account pin and number”
- “Changing my phone to new 1”
Shipping and Delivery Question:
- “Calls not coming through to my phone”
- “I put the wrong address”
- “Tracking my package”
Refund Question:
- “Because of my refund”
- “Refund”
- “Refund on returned phone”
Employment Question:
- “Paycheck”
- “My phone is cut off my identity was stolen and I need a couple of days to pay and the only way to get paid or make my money is by my phone and I have no car and I live alone please help me”
- “Jobs”
Website/ Application Question:
- “My was just resetted and shorty aftervthat i started recieving porngraphic sites”
- L scammed me with the ACP application
- Swap device on website did not work
Other Question:
- “Trying to put minutes”
- “Upgrade wallet jadi tanda pangkah”
- “Pagar mi cell”
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