Boost Mobile
Reviews and Complaints
Philadelphia, Pennsylvania
Get an unwanted number removed from my plan.
The robot keeps stop talking. I just want to talk to a human, how hard is that? Its so hard to get this extra line removed, Ive been paying for an unwanted line because I cant get it removed.
User's recommendation: Get a different line.
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Verified Reviewer |
Murfreesboro, Tennessee
Problem not resolved , but the representative tried .
Switched carrier and was trying to pay last bill from Boost .unable to resolve it was told a bill no longer exists so nothing could be done , did not want a unpaid bill to show up on credit history .
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Verified Reviewer |
Columbus, Ohio
I am getting harassed and this line has...
I am getting harassed, and this line has an eSIM connected to it without my knowledge, and I want it turned off and my number changed.
Preferred solution: Esim disconnected and my phone number changed
Beaumont, Texas
Lost my phone
Went to eat out, went to the bathroom came back my phone was gone left it sitting under my napkin on the table someone came by and took it
Clinton, Indiana
No service
No service can't make calls or receive nnnnn nnnnn wtf phone service sucks will not let you receive calls make calls
User's recommendation: Don't use boost mobile
Raleigh, North Carolina
They don't listen or just can't understand what you are saying.
- - They are billed for service canceled in December.
- - The payment is blocked and not going through.
- - They spoke with reps who say the issue is fixed.
Because you keep billing me for service we canceled in Dec. No the payment is blocked and doesn't go through but it's not doing my almost perfect credit.
I and my wife both have spoke with someone several times. They say the matter has beencorrected.
- Yeah your cons
Preferred solution: Stop *** billing me for service I've canceled. Fix it now
User's recommendation: Check out mint. So far they have been great. We bought 2 brand new S25 phones
Columbus, Ohio
You charged me more than you should have
- - Told bill would be $60, but I paid $159.99 that day; this month it's $121.00, and I live on Social Security, so I'm shopping for a new carrier.
When I purchased the new phone the man told me my bill would be 60.00. I paid 159.99 that day and he said it included the monthly payment.
Then this month 121.00 and Im living on social security and that killed my budget. Thats why Im shopping around for a different carrier
User's recommendation: Don’t believe what you are told by customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Alexandria, Tennessee
Stop autopay
My girls were using phones inappropriately. They were having inappropriate conversations with people they were told not to talk with, as well as inappropriate pictures and videos.
- Good deals
- Hard to understand the techs i got
Preferred solution: Issues were solved with customer service stopped auto pay
User's recommendation: Make sure you watch your children phones
Columbus, Mississippi
Add line
I tried to add 2 lines, but they want to do a credit check. I have done this over five times. I need help.
Preferred solution: Two lines added
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Philadelphia, Pennsylvania
Scam an excessively high amount
- - Overcharged $75 for a SIM that should cost under $10; customer seeks explanation.
- - No receipt; a handwritten one later provided; discrimination cited.
On the 17th, I visited one of your stores on Woodland Avenue to purchase a SIM card. The agent charged me $75, which is far above the normal price.
I later checked and saw that your SIM cards cost no more than $10.
In addition, the agent did not give me any receipt. When I returned the next day to request my receipt and report the overcharge, another agent told me it was not possible to provide one.
He ended up writing a handwritten receipt instead, which is unacceptable.
I believe I was overcharged and possibly taken advantage of because I am a foreigner and do not fully understand the language. I am requesting a full explanation and a resolution, as this situation appears to be a scam.I dont have any proof, but you can check your surveillance cameras.
Thank you,
Nene HAIDARA
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Verified Reviewer |
Somerset, Massachusetts
Loser company
avoid boost and mint mobile
worst cell company ever eat *** and die now and go out of business you *** bag thieves burn in *** asap
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Verified Reviewer |
Sanaa Governorate, Sanaa Governorate
فتح شبكه الفور جي
للان مفيش تطوير
فتح قفل الشبكة فتح قفل الشبكة فتح قفل الشبكة
تغيير نوع الشبكة جوال نوع الشبكة المفضلة
وتفعيل الفورجي لهاتف Celero 5G SC
- 1000
- 100
Preferred solution: Deliver product or service ordered
Saint Cloud, Florida
Had service only about 1 month
- - Plan jumped from 35 to 75 on bill; associate pressured adding software and porting my number required buying a new phone two days after purchase.
My service of 35.00 a month morphed into 75.00 by the time the first bill came due the store contacting me and the associate telling me she could lose her job by not adding software to my phone not added at the time of purchase but I could delete them at any time. We went to the store to try and have my original phone number ported to my new phone and the girls at the desk eating ice cream cones couldnt help unless I bought a new phone my phone was purchased two days prior.
User's recommendation: Buyer beware
El Paso, Texas
Feedback
Goold. I don't feel like commenting any further.*****999999****999******** I am known by many people.
I know mine and mine know me.
Am I getting close. Happy Easter!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFour attempts at fraud
- - Fraud: an iPhone was added to our account and number/password changes were attempted.
- - Resolution delays: 3-5 days, then Dec 16 and 19; $711 owed.
Absolutely not. They're thieves, liars and don't care about anything but the most money they can make
On 12/2, we again got a phone call saying someone was trying to change the phone number, which was not authorized. On 12/4, we again received a phone call saying there was an attempt to change the password. On 12/5, we again received a phone call saying the password and phone number were attempting to be changed.
At this point, the 'fraud alert' begins.
First, I was told that our case would be resolved in 3-5 days. I waited the full five days. On the sixth day, I called and was told it would be resolved by the end of the day. At the end of the day, I called and was told that it would be the 16th of December before it would be resolved. A day later, I'm told now it's the 19th.
Boost Mobile owes me $711.00.
As far as I'm concerned, they and the parent company Echostar are frauds themselves. I already know what's going to happen. They'll drag their feet, hoping we'll just go away. We will not just go away. This was an inside job, and because of it being, I will take this to the DA, every news agency that will listen, and my attorney for a lawsuit.
- Fraudsters
- Thieves
Preferred solution: Apology
User's recommendation: DO NOT USE BOOST FOR ANYTHING
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