I visited the local Boost Mobile store located at 712 E. Avalon St., Kuna Idaho, 83634 on Sunday evening 2/11/18 and after remaining in the store for over 2+hrs after closing my wife and I left with 2 IPhone 6s at a cost of $50 each.
Seems the push was on for the IPhone as opposed to much discussion about one of the NO COST phones offered with a service changeover; Kino made mention he was "all about the sale" and then added as an afterthought "but we're good with customer service". I revisited the same store on 2/16/18 to advise that I was unhappy with the IPhone operation; at that time, I was told I would need to speak with the original salesman "Kino Martinez " to discussed a return. I had to leave town over the weekend and was unable to return until today 2/19/18. It seems this Kino wasn't as attuned to discuss a return, pretended to make a call to someone and then told me that I would now need to pay full price for the phone I originally wanted and that he couldn't return the IPhone despite what the paperwork claims; adding insult to injury he pretended to not even recognize me and at first denied that I purchased the phones in this location until I showed him the receipt which he didn't even look at; seemed a bit odd given the limited foot traffic this store gets in a rural location.
I will note it does say 7 days which would have been yesterday.... doesn’t say seven business days... This is the exact same "used car salesman get them while they are hot approach" I have experienced with Metro PC, ATT, T-Mobile, and ATT; e.g. as long as the company is on the cash receivables end then it’s all well & good, any type of customer service or responsibility after the fact is negligible.
In my world we used to make fun of those guys. This is the precise reason I made this recent change in cell service providers in the first place noting I SPECIFICALLY asked about after sales service noting previous experiences with other mobile providers.
I wish to note I observed this Kino making the same claims about this being a "good deal", "you could sell it on Craig's list for $300+", and numerous other nefarious statements to a group of potential customers (teens) while there today... At the end of the day it seems a person can't seem to honor their verbal and/or written commitments unless there is a dollar that comes first, but I did say I would advertise for the Boost store, that's a commitment I am not a bit hesitant to follow-through with...FYI ~ the customers left the location without any phones after I called him out on his business practices...1 victory at any rate
Product or Service Mentioned: Boost Mobile Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.
Preferred solution: Allow for return of IPhone 6 in exchange for the Phone i originally wanted but was directed away from.
Boost Mobile Pros: Cost of the plan.