I upgraded to the Boost mobile's 45 dollar Plan with Growing data. it includes Unlimited United States Talk, Unlimited Text and 5 GB of growing data..
The main reason I upgraded is because it includes a "Free Mobile Hotspot" with shared data. The excerpt below is from my contact agreement.
Free mobile hotspot: Mobile hotspot is now included on all plans. The data is drawn from the monthly plan’s highspeed data allotment, making it easy to turn a customer’s phone into a Wi-Fi hotspot. Customers may connect up to 10 Wi-Fi enabled devices.
Boost Mobile made this available on Jan 26, 2016. I signed up for this plan on Jan 27, 2016 so that I can do homework while commuting from Work to Home on the Train or Bus.
This feature worked like a champ until it came to a screeching halt on February 5, 2016.
I have made at least 8 calls to the customer no service line. One time I spent 3 hours on the call and managed to go up 4 pass-along levels to ever higher management and supervisors.
During another call they told me this is an add on service and not included as part of their service at which time I offered to send them a copy of their own contract showing them that there was a misunderstanding. They then told me that there is no process or way to help me unless I purchase the extra services. I responded your internal bureaucratic controls are not inline with your agreement with me that I signed at the time of service.
Another time they told me I used up all of my 5 GB of data though my phone showed I only used 1.5 GB, and the data usage on their website agreed with the 1.5 GB of data usage. They kept telling me I am maxed out and once they had that in their little notes on their "Help Desk File" pertaining to me. They then began to shut me down not taking my pleading for help seriously. they treat me like "Here comes this guy again" just wasting our time.
Finely a manager reset the data usage on my account back to zero and agreed that the other customer service folks where mistaken about mobile hot spot being an add on.
Now guess what as of today Feb 26, 2016 still no Mobile Hot Spot. But they say we know there is a problem and we will get back to you when it is fixed. "Don't call us we will call you"
Anybody else not getting the Boost Mobile service they are paying for.?
UGH just trying to do my homework during my commute.
Product or Service Mentioned: Boost Mobile Phone Service.
Reason of review: Bad quality.
Monetary Loss: $200.
Preferred solution: Deliver product or service ordered.