Product: Boost Mobile Customer Care Clear all filters (30 of 30 reviews match)
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Went into boost mobil to get my screen protector and case for my phone.The guy that was working had to go out to his car to get the merchandise that should have been there 8 days prior to going to pick it up. There was another customer that had the same issue. Her...
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1.1
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Boost Mobile Customer Care
#1184832
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Man at the boost Mobile store would not help me

Told me there was nothing he could do for me wouldn't even try
3.6
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Advertised vs Delivered
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Diversity of Products or Services
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Boost Mobile Customer Care
#1172505
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The customer service I received the other day at Boost Mobil on Carpenter Rd., Modesto Ca.was to say the least “undesirable.” The young girl with long dark hair was rude, condescending and lacked good customer service skills.When I go back to pay my next months bill I...
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mcgebr
mcgebr

The customer service I received today at Boost Mobil was to say the least “undesirable.” The young girl with long dark hair was rude, condescending and lacked good customer se...

4.6
Product
Boost Mobile Customer Care
I didn't like
  • Rude and condescending
  • Being talked down to like a child
#1163194
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Visited two different Boost stores, received conflicting information.Decided to go online to get information about phones, the online information does not collaborate with any information I received from either store. Called customer service having problems getting...
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Anonymous
MAD MSW

I visited the local Boost Mobile store located at 712 E. Avalon St., Kuna Idaho, 83634 on Sunday evening 2/11/18 and after remaining in the store for over 2+hrs after closing ...

2.2
Product
Boost Mobile Customer Care
I liked
  • Reasonable priced service
I didn't like
  • Very poor customer service
#1162158
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Lack of knowledge about phone, took Hispanic customers in front of me when I spent over 200 plus in the store, looking at her FB, talking on phone outside of busy. I had 45 minute drive home, have to go out of my way to another boost Mobile for assistance . I was in...
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2.3
Product
Boost Mobile Customer Care
#1161991
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Boost Mobile told me that I would get my refund back from them in 24 hours after I cancelled a order. Because I paid for expedited shipping but they said I will not get it. So when I cancelled the order they told me I would get my refund in 24 hours I heard this from...
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Anonymous
Shane gregory

I just went through a very similar situation. Refurbished phone sent with defective camera. Tracking shows the return was delivered a month ago. Different stories every time f...

1.0
Product
Boost Mobile Customer Care
#1160540
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I tried to cancel the order multiple times but the agent won't let me to even tho it is just 30 minutes after I placed it.Horrible customer service. Each person has a whole different answer to my questions. I got the phone that I placed by accident, I wanna use my...
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1.0
Product
Boost Mobile Customer Care
#1147919
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Boost Mobile - Got the run around twice not happy

Come on guys i just want to get my phone on whats the hold up with your CSRs these days
Product
Boost Mobile Customer Care
#1144095
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I have an unopened and sealed phone that I need to exchange for one that is 4x the price of it and boost mobile will not lift a finger to assist me. They put me on hold 4 times in the period of an hour and a half with NO music and no indication that the line was still...
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1.0
Product
Boost Mobile Customer Care
I didn't like
  • Customer service
  • Flexibility
  • Return policy
#1137247
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Boost Mobile - I am very upset 2 day trying to call and no answer

My phone do not want to work i think the costumer service can help me but they dont answer.. I have long time with this company. And i need to be contacted at soon. I need my phone. And iI am always pay my billing. In the window said app google stop working. And dont let me do anything. My phone number is 7876695680. But the phone number i am have problem is 7875491112.
1.0
Details
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Website
Product
Boost Mobile Customer Care
#1095638
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