Strawberry57

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

*** customer service no service still waiting on sim card 5 days now

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Your customer service reps especially Cindy is horrible. Talks in circles n gets no results or solutions to anything. I was on the phone an hour on Monday trying to get my phone workable. I was to get a new sim card overnighted to me....still waiting four days later. I have no service. No internet. Cant make or receive calls. No emails . no texts. NOTHING!!! I AM A SALESPERSON AND I DEPEND ON MY PHONE! I have not been able to access anything for several weeks. I should not have to pay for services i am prevented from using because your people cannot do their job or they lack the knowledge to fulfill their duties. I am shopping for a new carrier. Your service sucks. Your people are uniformed. You are slower than anything in life. Your representatives are rude and nearly impossible to understand...how about employing some people from our country who speak fluent English as their first language. I have never been more dissatisfied in my life over a service I pay for. Everyone who does business with you should boycott Boost and its affiliates. With no customers maybe you could do some training and educate the dumb people you currently have handling it.
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Loss:
$300

Preferred solution: Deliver product or service ordered

User's recommendation: Get cell service else where

eric h Pzx

No results for my problem

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trying to activate a replacement phone to no avail kept sending me around the web and back with no results without paying another fee
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Pros:
  • Close to me
Cons:
  • Customer service sucks

Preferred solution: my phone turned on

User's recommendation: go to verizon

Tamara B Rvd

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Verified Reviewer

Over charged

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I called Boost Mobile to complain and they have been charging me too much for the past 3 months and they will not refund my money. Do no use this company, I was told that they changed my plan without notifying me and they refused to fix the issue. Boost mobile is a rip off.
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Loss:
$50

Preferred solution: I want a refund for the extra payments.

tiara d Azi

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Verified Reviewer

Changes to there security procedures without notification.Terrible service

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I called boost mobile several time trying to get my account number so I can leave because how do you come up with security questions that you didnt share with me and Now the keep denying me cause I dont know wht recent number they are talking about. Im so angry and disappoint with this business .when you accept my payments you dont take me threw no security tactics. The women asked that I go to a Boost mobile store how when they said I can only
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Cons:
  • 3rd party reps who ask the same questions as the previous ones
  • Problem not being solved
  • Awful service

Preferred solution: Account number

User's recommendation: Please choose another company

Anonymous
map-marker Chicago, Illinois

Support with phone bill

Hi I'm not able to use my phone due to no money to pay the bill. I sent an email to see if I could get on the program you offer but to no avail did I receive any assistance. I cant even make calls to try to get employment
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Anonymous
map-marker Omaha, Nebraska

Phone watch for kids

I do not have a complaint about boost mobile. I accessed that website on accident. Thank you for your inquiry.
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Carmen R Axz

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Verified Reviewer

Frustration

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When I found Boost Mobile, life became easier. Easy-peasy, monthly charge, no contract.

Life was good. Fast-forward to 2021...ugh! I keep getting 'Lower data' from them, but can't figure out what the heck that means. No human to talk to, so it has been a hair-pulling frustration.

After several months of getting nowhere, my texts not coming in, no voice mail alerts. Time to get a new provider.

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Pros:
  • Price
  • Coverage
Cons:
  • Customer service - no human

Preferred solution: Live customer service representatives - or, unlock my phone so I can get a new provider

1 comment
Guest

I switched to Boost, purchased a new phone and everything was fine for about a year. Now all of sudden, I don't get any notifications when I have received a text message.

No pings or the text message symbol appears on the screen. I have to manually check to know if I have received a text. Also, when you block someone's number, they can still call you, leave voicemails and send you text messages. I checked the Boost mobile website and it said call blocking isn't really available and to use an app on google play.

Why offer the blocking option if it's not going to work? I hate Boost.

Ralph G Yyt

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Verified Reviewer

Why data has expired

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I am a new again customer of Boost Mobile after switching from MetroPCS, again. I got my new BM phone unlocked and paid $25.00 on a temporary plan to have it activated till the 1st of this month then paid for the $50.00 plan to keep service and data till my next payday October 1st of next month. Can anyone make sense of my question and immediately explain to me why my data to my phone is and has been out of data now and since two weeks into my plan. In all I've paid the total of $77.00. Is this what I have to look forward to having BM as my carrier?
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Loss:
$50
Cons:
  • Can not get a real person for help

Preferred solution: Full refund

User's recommendation: Really question what you think you're paying for

1 comment
Guest

Have you gone into your local Boost store for assistance?

Barry J Avi
map-marker Charlotte, North Carolina

Need to order a tablet for the ebb program

I got approved for the ebb program I got the tablet deal and I'm disabled I'm trying to order my tablet online or through customer service can someone please call me back at 864-266-**** thank you
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Preferred solution: Deliver product or service ordered

kim f Eyd

Ive been dealing with this lost or tsolen phone now for months they say I've committed some sort of fraud instead of holding there end of the contract up

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never received the replacment phone for the phone that they sent that was not compatible with there system this is so confusing and it become this way because of boost now they say I'm committing fraud ?
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Loss:
$60
Pros:
  • Simple to pay bill prices
Cons:
  • Unethical
  • Customer service sucks to put it simply
  • Poor customer support

Preferred solution: Deliver product or service ordered

User's recommendation: Don't deal with boost is the simplest recommendation I can give

Shawanda F Zbp

Transfer to q link need 9-14 digit account number

I need 9-14 digit account number to transfer to q link wireless on my boost account To transfer to qlink
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Cons:
  • Unlock my phone

Preferred solution: Let the company propose a solution

Anonymous
map-marker Gulfport, Mississippi

Frustrated

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It seems that no matter what store I call I can never get through to talk to a live person. That or the phone rings and rings and rings and Im forced to hang up. With the new sim thing going on I NEED to speak with someone to know what Im supposed to do so I dont lose service.
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User's recommendation: Great cell service, customer service not so much

Nick W Fiy

Irritated

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these guys are the absolute worst. i've been hung up on twice by their customer service reps and denied and unlock on the carrier lock.

here's the deal. i upgraded to the iphone 12. swapped from the iphone SE gen 2. the SE gen 2 is paid for.

i owe nothing on it. in other words, i 100% own the phone. my roommate needs a new phone and i just dropped a lot of money on upgrading to the 12. so, i was going to have the SE unlocked and sell it to my roommate to make a few dollars back on it.

who wouldn't wanna do that, right? anyways, they denied me because the phone hadn't been active with boost for a year or longer. i've only had it for 9 months. even the FCC states that if the phone is paid for and no money is owned on it, you have a right to have it unlocked and do what you please with it.

knowing this, they still denied me. boost is also a no-contract cellular service provider. so, i became increasingly frustrated (this has not been the first issue i've ever had with them). i decided i wanted to return my iphone 12, get a full refund and cancel my service.

they've denied me of that as well. i was told i cannot return a phone after 7 days. i've had the phone for less than 4 days. these guys are so *** to their customers that they included the days it was out shipping as part of the 7 day return policy.

seriously, how ****ing ridiculous is that?! they even told me they couldn't look up the order in their system at all which strikes me as pretty odd. what business doesn't keep a record of all sales they make? if that were true, one audit from the IRS and they would be out of business.

the customer service reps just try to pawn you off to someone else or in my case, they hang up on you. now, i'm stuck with them until this phone is paid for and i can afford another phone with a different carrier. 0/10. i don't recommend this carrier to anyone.

stay far away. they're going to screw you in any way they can.

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Loss:
$540
Cons:
  • Just about everything customer service provided

Preferred solution: a refund on my current phone and cancelation of service or my previous iphone unlocked.

User's recommendation: STAY FAR AWAY

Anonymous
map-marker Nixa, Missouri

Phone not working

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Cell phone stopped working. Had trouble understanding the customer service representative. She was very nice and patient but it was very stressful trying to follow her instructions for resetting the phone.
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User's recommendation: Ask for someone who speaks English clearly

Yasha D Mbq
map-marker Columbus, Ohio

Lost phone

Can you please turn my phone off, lost my phone, my number is 513-545-****, I have been trying to reach someone to get some help turning my phone off, my phone is lost and I don't want no one to use my phone, I had to work today and got off late the office was closed.Can some please help me to get my phone turned off it is lost,
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Preferred solution: My phone is lost ,need it turned off, the number is 513-545-5844

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