Boost Mobile
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer*** customer service no service still waiting on sim card 5 days now
Preferred solution: Deliver product or service ordered
User's recommendation: Get cell service else where
No results for my problem
- Close to me
- Customer service sucks
Preferred solution: my phone turned on
User's recommendation: go to verizon
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOver charged
Preferred solution: I want a refund for the extra payments.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChanges to there security procedures without notification.Terrible service
- 3rd party reps who ask the same questions as the previous ones
- Problem not being solved
- Awful service
Preferred solution: Account number
User's recommendation: Please choose another company
Support with phone bill
Phone watch for kids
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFrustration
When I found Boost Mobile, life became easier. Easy-peasy, monthly charge, no contract.
Life was good. Fast-forward to 2021...ugh! I keep getting 'Lower data' from them, but can't figure out what the heck that means. No human to talk to, so it has been a hair-pulling frustration.
After several months of getting nowhere, my texts not coming in, no voice mail alerts. Time to get a new provider.
- Price
- Coverage
- Customer service - no human
Preferred solution: Live customer service representatives - or, unlock my phone so I can get a new provider
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhy data has expired
- Can not get a real person for help
Preferred solution: Full refund
User's recommendation: Really question what you think you're paying for
Need to order a tablet for the ebb program
Preferred solution: Deliver product or service ordered
Ive been dealing with this lost or tsolen phone now for months they say I've committed some sort of fraud instead of holding there end of the contract up
- Simple to pay bill prices
- Unethical
- Customer service sucks to put it simply
- Poor customer support
Preferred solution: Deliver product or service ordered
User's recommendation: Don't deal with boost is the simplest recommendation I can give
Transfer to q link need 9-14 digit account number
- Unlock my phone
Preferred solution: Let the company propose a solution
Frustrated
User's recommendation: Great cell service, customer service not so much
Irritated
these guys are the absolute worst. i've been hung up on twice by their customer service reps and denied and unlock on the carrier lock.
here's the deal. i upgraded to the iphone 12. swapped from the iphone SE gen 2. the SE gen 2 is paid for.
i owe nothing on it. in other words, i 100% own the phone. my roommate needs a new phone and i just dropped a lot of money on upgrading to the 12. so, i was going to have the SE unlocked and sell it to my roommate to make a few dollars back on it.
who wouldn't wanna do that, right? anyways, they denied me because the phone hadn't been active with boost for a year or longer. i've only had it for 9 months. even the FCC states that if the phone is paid for and no money is owned on it, you have a right to have it unlocked and do what you please with it.
knowing this, they still denied me. boost is also a no-contract cellular service provider. so, i became increasingly frustrated (this has not been the first issue i've ever had with them). i decided i wanted to return my iphone 12, get a full refund and cancel my service.
they've denied me of that as well. i was told i cannot return a phone after 7 days. i've had the phone for less than 4 days. these guys are so *** to their customers that they included the days it was out shipping as part of the 7 day return policy.
seriously, how ****ing ridiculous is that?! they even told me they couldn't look up the order in their system at all which strikes me as pretty odd. what business doesn't keep a record of all sales they make? if that were true, one audit from the IRS and they would be out of business.
the customer service reps just try to pawn you off to someone else or in my case, they hang up on you. now, i'm stuck with them until this phone is paid for and i can afford another phone with a different carrier. 0/10. i don't recommend this carrier to anyone.
stay far away. they're going to screw you in any way they can.
- Just about everything customer service provided
Preferred solution: a refund on my current phone and cancelation of service or my previous iphone unlocked.
User's recommendation: STAY FAR AWAY
Phone not working
User's recommendation: Ask for someone who speaks English clearly
Lost phone
Preferred solution: My phone is lost ,need it turned off, the number is 513-545-5844
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I switched to Boost, purchased a new phone and everything was fine for about a year. Now all of sudden, I don't get any notifications when I have received a text message.
No pings or the text message symbol appears on the screen. I have to manually check to know if I have received a text. Also, when you block someone's number, they can still call you, leave voicemails and send you text messages. I checked the Boost mobile website and it said call blocking isn't really available and to use an app on google play.
Why offer the blocking option if it's not going to work? I hate Boost.