Boost Mobile
Reviews and Complaints
Pause my phone number
- Cant think of any
- Loose opportunity get discount point for a new phone
Preferred solution: Let the company propose a solution
User's recommendation: UPDATE YOUR NEW PHONE NUMBER B4 DEACTIVATE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mexico City, MexicoPhone numbers don’t work
Preferred solution: An iPhone unblocked
Horrible customer service
I purchased a phone on 12/6/2022 the phone never worked. I tool it back once to a store owned by a private owner phone handed back told it was a network issue and did nothing.
I reached out online multiple times nothing. I spent $180 on phone and had a $130 credit I was refused refund. On 3/24/22 I went into boost store on Bechtol in Springfield Ohio the customer service representative was rude. Stating: I didn't know her!
But was polite to man in front of me it was due to my race. She refused to trouble shot phone and after I paid and had $130 credit was rude and said I can't magically give you data.
I left boost that day and immediately became a t mobile customer and lost $310 cost of phone and credit on my account. Called district manager they did nothing.
User's recommendation: Do not become boost customer
Order phone through Boost up
User's recommendation: Avoid Boost Mobile because of poor customer service service
I paid to much money when i reactivated my phone
I want to change my phone code
My refund
I need change my $ I tried to it the free why but it didn't work
*** poor customer service.
- Lousy support
Preferred solution: Let the company propose a solution
User's recommendation: Avoid at all costs.
Very unsatisfactory resolution. I will buy a new Samsung phone and a new carrier.
User's recommendation: Get all guarentees, etc in writing, but even that may not protect you.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hanford, CaliforniaPissed customer
I called today to get my boost prepaid phone sim unlocked (on a phone I bought and paid for entirely) hence.... The word "prepaid" at walmart.
I haven't used this phone for a few good months, due to now having free service through a government service, why would I continue to pay for prepaid service from another carrier when i have it for free elsewhere. (no crap right!) So i asked for the sim unlock, and to no surprise I needed a 4 digit pin from my "MY BOOST" account. Well as the s_it storm starts, since I haven't used that account for quite a few months, guess What? I didnt remember it.
Bad news for me, the only way they can verify you is with that number. But if you go online to "MY BOOST" u can asked to reset the pin, but to no surprise thats worthless because they will not send it to an un-active phone account to your messages. She then asked when I opened my Boost account?. I then went to my walmart account, pulled up the information and it stated November 25th 2019 clearly at the top of the page.
Order # and $35 reboost card purchase by Boost records was incorrect. Then what else could i do you might ask, oh yes, could i email or message you the copy of what is on my walmart account on my screen, but no! she says that option is not available. So unless i can remember a 4 digit code, im basically screwed.
Thanks boost i will be sure to not talk you up to my 100's of family and friends, as every7 of 10 people in the USA have cell phones. Lets remind all the viewers once again my service is PREPAID. Which means, I owned the phone the first day and cannot have service unless i pay in advance. So, if i re-activate my service for $35 i can then receive a text message with my pin, so i can tell customer service what that is, so i can end my service, get my sim unlocked, ON A PHONE I OWN..
to be used with a government FREE service. How screwed up is this!!!!! I then asked to speak to her supervisor, she states my supervisor has the same access as I do! I said again, May I please speak to your supervisor, and I was hung-up on.
What a joy it has been speaking with Boost reps. Your customer service lacks professionalism and courtesy, and about a zillion other traits customer service reps should employ to be successful. And as a company a major part of you success as well. This from a life time of close to 40 years in the customer service industry as a Manager, Supervisor, Area Director, and other successful titles I have achieved through a lifetime of operating principles, that I truly believe in and developed an used throughout my career.
And made numerous positive changes in customer service with a number of businesses. phones.
Lets hope not a boost mobile plan. Oh and did I remind you, I owned the phone(PREPAID)
- Got through quickly
- Poor customer service
Preferred solution: Let the company propose a solution
User's recommendation: of course not!
LOST DATA
User's recommendation: Boost is ok for the price. Back up your data.
My phone is not working.Bill is paid.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Los Angeles, CaliforniaDysfunctional Company
Where do I start? DYSFUNCTIONAL COMPANY.
All I wanted to do was switch my mothers old phone to a compatible phone that will work on the new network.
The phone that my mother paid for and Boost sent never worked. I made over 14 phone calls, made 4 visits to a Boost Store, and not one representative ever resolved my mothers phone. I ended buying a new phone and opening a new account just so my mom had a phone. In all of this mayhem, Boost deducted money that was in my moms account and refused to refund or put the money back into the account.
The Boost communication is a joke. The Boost chain of support and command is dysfunctional. Boost lacks communication among its own peers and with consumers. Clearly Boost does not care about the consumer.
Shame on Boost for taking advantage of consumers and especially seniors. Boost should not even be in business.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Johnson City, TennesseeWhen will i get my new phone
Preferred solution: Deliver product or service ordered
User's recommendation: If I new it was a going to take this long to get my phone I don't think I would have bought it
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Did she return the phone?